The position is full-time with benefits. The salary offering is $35,000 annually. They are looking for recent graduates who have some professional experience. If you are interested, please email your resume to Christy.Pesuti@AdmiralUS.com and copy firstname.lastname@example.org. Please put “Maitland Administration” in the subject line.
ICT Support Technician – Richmond, VA
Maitland is a global advisory and administration firm providing a consolidated ‘one-firm’ approach to fund, family office and corporate services. We specialize in complex, cross-border solutions, operating from 14 offices across 12 countries.
Founded in Luxembourg in 1976, the firm is privately owned and fully independent, with 1,000 employees and over $260 billion in assets under administration.
Summary of the position
The ICT Support Technician will assist with IT infrastructure maintenance and end user desktop support locally and remotely and will be expected to have or quickly gain knowledge in order to independently perform the tasks of his or her job responsibilities.
Outline of main duties and responsibilities
The ICT Support technician will be expected to:
Manage, prioritize and allocate user helpdesk submissions within the helpdesk project management application.
Complete the tasks within “New Hire” and “Termination” checklists which include the creation or deactivation of network Active Directory account, application user accounts, Exchange email account, HR employee record and phone PBX setup.
Verify backup jobs within Symantec BackupExec. Rotate daily backup tapes.
Perform regular PC and server software updates
Setup new PCs from ghost images. Troubleshoot PC problems and issue replacement PCs.
Configure network printers, scanners and copiers. Troubleshoot and fix end user problems with these devices.
Assist in the sourcing and ordering of hardware and software and maintain inventory according to policies and procedures.
Manage the proper protection of PCs and servers using Trend Micro OfficeScan virus protection.
Manage Citrix XenApp Gateway user accesses and published applications.
Within MS Exchange, create new accounts, distribution groups, forward rules, grant access to accounts and maintain/monitor account size according to set policies.
Create knowledgebase and solution documentation.
Skills and experience required
The successful candidate will:
University degree in Computer Sciences or Microsoft certification(S) such as MCSA, MCTS, MCSE, MCITP or 2 years work experience within an IT Department
Ability to work flexible hours in coordination with the office hours of Admiral’s other offices
Excellent communication skills, both oral and written
Fluent in the English language
Strong servicing skills, including the ability to respond quickly and under pressure
Self managed individual with the ability to follow through to completion while effectively managing time in order to meet deadlines
Excellent organizational skills and attention to detail
A team player with a great attitude and strong work ethic
The ICT Support Technician will report to the IT Manager in the Grand Cayman office.
Remuneration will be market related and commensurate with experience and seniority. In addition, the successful candidate will receive a competitive benefits package and be eligible to participate in the firm-wide discretionary bonus scheme.