Technology Support Analyst at Cognicion LLC!

Please apply through the company’s website:

Here is the posting for the Technology Support Analyst Position:  https://re22.ultipro.com/HUN1002B/JobBoard/JobDetails.aspx?__ID=*2C7E83CBBC778085

Requisition Number 17-0201
Post Date 9/28/2017
Title Technology Support Analyst
City Richmond
State VA
Description Cognicion LLC, a wholly-owned subsidiary of Hunton & Williams LLP, is actively recruiting for a Technical Support Analyst. Cognicion is a leading eDiscovery service provider located in Richmond, VA. The Technical Support Analyst supports Cognicion operations by providing technical assistance and support for incoming queries and issues related to end users computer systems, software, and hardware and related equipment. This position is the liaison between the parent organization’s IT Support Group and Cognicion to ensure the ongoing viability, performance, and successful utilization of technology.
Requirements MINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, SKILLS)

• Associate’s degree in Computer Science/Information Technology or related field, or equivalent work experience.
• 2 years’ experience in a technology support role or other pertinent related experience.
• Problem Solving: an ability to solve practical problems where only limited standardization and/or specific direction exists.
• Communication: ability to effectively present and communicate information to management, employees, clients and other outside parties.
• Strong client services skills.
• Excellent interpersonal and communication skills.
• Project Management: Ability to work on simultaneous multiple projects both as a member of a team and independently.
• Possess a sense of urgency and maintain stress awareness/management
• Ability to multi-task while being attentive to the customer
• Adaptability, Flexibility, Innovative/Creative solutions
• Desire to learn, and maintain/enhance knowledge
• Readily accepts feedback, mentoring, and coaching

TECHNICAL SKILLS AND EXPERIENCE
• Intermediate to expert working knowledge in Microsoft Office Products.
• Expert proficiency in Windows platform software.
• Working knowledge of Windows environment or other operating systems.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

TRAVEL REQUIREMENTS
This position may be required to travel by car or public transportation to meet the requirements of the position.
Estimated Percentage of Travel –10%