Submit a Help Request (804) 828-2227 |
Send us an e-mail
Get help quickly

Call (804) 828-2227 for immediate assistance.

Live Chat Available Mon - Fri, 9am - 4pm Submit a Help Request

Learning Systems Announcements

Respondus 4.0 Interface Updates »

We wanted to let you know about some user design changes for Respondus 4.0. In short, we gave it a “facelift.” But don’t worry, these changes don’t require retraining – or even new thinking – on the part of current users. Everything pretty much works the same. It’s just… well, prettier than before. Here’s an example of the old and new Start screens:

There are two ways to get the update. First, you can start Respondus 4.0 and use the “Check for Update” feature. Or, second, you can run the full installation program.

As always, if you have any questions or need support, please visit


Top Hat Training »

With the fall semester rapidly approaching, VCU Academic Technologies wants to make you aware of an opportunity for faculty to learn about using Top Hat in their classrooms. A Top Hat representative will be onsite August 20-22 to provide training for faculty. There are basic, advanced and Q&A sessions scheduled for all three days, to be held on both . . .

Kaltura Classroom Is Here! »

Kaltura Classroom (also called Kaltura Lecture Capture) enables you to create high quality recordings in any classroom. Kaltura Classroom is a software-based solution that is agnostic of any audio/visual hardware in a classroom environment. With Kaltura Classroom, you can have your class schedule managed to create an automated hands-free experience. . . .

Blackboard Maintenance – Wednesday, August 15th, 2018 »

Blackboard will be performing scheduled maintenance on Wednesday, August 15th, 2018 Begin Time: Wednesday, August 15th, 2018 12:00am US Eastern (UTC/GMT-4) End Time: Wednesday, August 15th, 2018 6:00am US Eastern (UTC/GMT-4) Details:  Blackboard will be unavailable during this window.  Blackboard will make all efforts to keep this servi . . .

Blackboard Collaborate Maintenance – Sunday, August 5th, 2018 »

We received the following alert from Blackboard: Blackboard will be performing scheduled maintenance on Sunday, August 5th, 2018 Begin Time: Sunday, August 5th, 2018 12:00am US Eastern (UTC/GMT-4) End Time: Sunday, August 5th, 2018 10:00am US Eastern (UTC/GMT-4) Details: Please note, On Sunday, August 5th, 2018, all Collaborate Origina . . .

Blackboard Service Interruption Possible – Thursday, July 26, 2018, 2am – 6am »

We have received the following notice from Blackboard: Subject: Emergency Datacenter Maintenance - Service Interruption Possible Date: Thursday, July 26, 2018 Time: 02:00am - 06:00am EDT On Thursday, July 26, 2018, between the hours of 2:00 AM and 6:00 AM Eastern Time, Blackboard Managed Hosting Engineers will be performing emergency maintenance . . .

Known Issue: Collaborate Ultra session attendees using Firefox version 61 and above »

Issue Description: Collaborate Ultra session attendees using Firefox version 61 and above cannot be heard by other session attendees. Expected result: the Firefox user is heard by others in the session. Actual result: the Firefox user is not heard by others in the session. Session attendees using Firefox 61 and above cannot be heard by . . .

Blackboard Maintenance – Friday, June 29th, 2018 »

We received the following alert from Blackboard: Blackboard will be performing scheduled maintenance on Friday, June 29th, 2018 Begin Time: Friday, June 29th, 2018 12:00am US Eastern (UTC/GMT-4) End Time: Friday, June 29th, 2018 6:00am US Eastern (UTC/GMT-4) Details: On Friday, June 29th, 2018 between the hours of 12:00 am to 06:00 am . . .

Blackboard Login Issues – June 27, 2018 »

Some in the VCU community are experiencing issues with logging into some VCU online services. The issue has been identified and corrected but it is expected to take some time to propagate across all authentication and online services. If you have tried to log into a service and been denied, please wait and try again. This outage temporarily affected . . .

VoiceThread Workshops – July/August 2018 »

VoiceThread and Universal Design for Learning July 10 at 1:00pm ET - Register here Participants will learn how VoiceThread can help educators provide multiple means of engagement, representation, action, and expression for their courses. Participants will learn how to use VoiceThread’s multi-modal communication platform, closed captioning . . .


Our Weblogs

Need Help?

If you need immediate assistance, please contact the helpIT Center at (804) 828-2227 or submit a ticket online. You can also submit feedback through our Feedback form above or leave a comment on specific blog entries.

Don't Get Phished

Don't be a phishing victim - VCU and other reputable organizations will never use email to request that you reply with your password, social security number or confidential personal information. Learn more about phishing »

Follow Us On Twitter

What is VCU Technology Services?

We are responsible for implementing and supporting the technology used around campus, such as the network, phones, enhanced classrooms, and Internet-based systems including myVCU, Blackboard, email, and more.

Archives by Month