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January 2013 Archives

Bb Collaborate Web Conferencing Service Disruptions »

We have been notified by Blackboard Collaborate Support, that they are continuing to experience intermittent service disruptions. They are troubleshooting the issues and working to reduce further disruptions. Meanwhile, users may experience the following symptoms: Latency when accessing SAS, Web Conferencing or Elluminate Live! V10 Slowness when a . . .

Students Getting “Not Found Error” in Some Blackboard Courses (update 2/12/13) »

2/12/13 Update: We have installed the patch that Blackboard (vendor) support engineers provided that should fix the cause of this issue. Now that the patch has been installed instructors should be able to copy courses and/or course content from course to course following the usual steps: http://www.ts.vcu.edu/askit/blackboard/4743.html. For the remaind . . .

Blackboard Collaborate 12 recording conversion and streaming service and SAS 5.6 coming soon! »

We are pleased to announce the Blackboard CollaborateTM 12 recording conversion and streaming service and SAS 5.6. The recording conversion and streaming service allows enterprise and departmental-licensed Blackboard Collaborate web conferencing customers to easily convert Blackboard Collaborate web conferencing recordings to MP3 and MP4 formats.  Usi . . .

Bb Collaborate service notification – Web Conferencing »

We received the following bulletin from Blackboard: The standard maintenance window is as follows: Start Time: Saturday at 22:00 End Time: Sunday January 02:00 Subject: SAS Maintenance Notice for both Blackboard Collaborate Web Conferencing and Elluminate Live! Begin Time: Saturday, January 26, 2013 at 22:00 US Eastern (UTC/GMT -5) E . . .

Blackboard Downtime Maintenance – Friday, January 25, 2013 – 4:00 pm to midnight. »

Blackboard Maintenance is the second and fourth Friday of the month. If unforeseen circumstances cause the system to be down past midnight updates will be posted to the Blackboard system announcement blog at: Regards, The Blackboard Team For further assistance contact: Technology Services helpIT Contact Information: 828-2227 Email: blackboar . . .

Bb Collaborate service notification – Web Conferencing (UPDATE) »

We've been informed that the issues are resolved. "This issue is now resolved, we apologize for the inconvenience that this disruption may have caused and will continue to work towards reducing further disruptions.   We received the following bulletin from Blackboard: Important Service Notification - Web Conferencing Date: Friday, . . .

Bb Collaborate outage »

We received the following bulletin from Blackboard: Important Service Notification - Web Conferencing – Planned Service Disruption During Extended Maintenance Window We will be performing updates to our hosting infrastructure during an extended scheduled maintenance window during the following times: Saturday, January 5th, 2013 from 18:00 (GM . . .

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