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January 2014 Archives

Atomic Learning Maintenance »

Scheduled Updates on Monday, January 27th From 10 PM CDT until 11 PM CDT (US & Canada) on Monday, January 27, 2014, users may experience some brief interruptions or delays in service during this maintenance window. . . .

Echo360 Service Maintenance – Planned Outage »

Echo360 Hosting Operations is performing scheduled datacenter maintenance on January 29 and 30, 2014. Maintenance activities will occur in your region according to the times stated below and should be completed within four hours. The maintenance affects all customers using EchoCenter Analytics, Student Aggregate and Student Activity Reporting and Ech . . .

Connection Issues »

Turning Technologies (“clickers”) is experiencing intermittent connection issues. We are working with the vendor to determine the cause of the issue. Please report any problems to the VCU  helpIT Center at 828-2227, help@vcu.edu, or email blackboard@vcu.edu. . . .

myVCU (portal) & Blackboard »

The myVCU system for all students and instructors it is currently showing only ‘Available’ courses. To see ‘Unavailable’ courses, instructors should log into Blackboard. We are working with the vendor to correct the issue. Please report any problems to the VCU helpIT Center at 828-2227, help@vcu.edu, or email blackboard@vcu.edu. . . .

Blackboard Collaborate Upgrade Downtime »

We received notification from Blackboard that they will be upgrading the Blackboard Collaborate Voice Authoring tool. This tool will be unavailable for use Saturday, January 11, 2014 from 10:00pm until Sunday, January 12 at 6:00am. Please note that the Blackboard system WILL STILL BE AVAILABLE. Only the Collaborate tool will be affected by this downt . . .

Login Issues »

The Blackboard system is experiencing intermittent login issues. We will continue to monitor the system closely and are working with the vendor to determine the cause of the issue. Please report any problems to the Technology Services helpIT Center at 828-2227, help@vcu.edu, or email blackboard@vcu.edu. . . .

Emergency Blackboard Datacenter Maintenance Tomorrow Morning- Service Interruption Not Expected »

We received the following notice from Blackboard Managed Hosting: Begin Time: Tuesday, January 7th, 2014 02:00 US Eastern (UTC-5) End Time: Tuesday, January 7th, 2014 06:00 US Eastern (UTC-5) Tomorrow morning, Tuesday, January 7th, 2014, between the hours of 02:00 am to 06:00 am US Eastern, the Managed Hosting Infrastructure Team will be perfo . . .

Blackboard URL Information »

4:10pm Update: All links to Blackboard should be working properly and without warnings or errors.  Please resume accessing Blackboard as you always have, and do not use the direct  URL  previously mentioned. (You will receive certificate warnings if you use the new URL.) As always, please report any help requests to the Technology Services helpIT . . .

Data Migration to Blackboard’s Managed Hosting Facility Complete at 11:45pm, 1/2/14 »

The migration of all VCU Blackboard data to Blackboard's Managed Hosting Facility was completed, and the system was brought back online at 11:45pm. Thorough testing was performed to verify system functionality, and that all courses, enrollments and data are intact. In order to meet our deadline for having the system available for use by midnight, the fo . . .

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