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July 2014 Archives

Blackboard Upcoming Datacenter Maintenance – Service Interruption Not Expected »

Date: Friday, August 8th, 2014 Time: 02:00 am to 06:00 am US Eastern Services: Clients with Server(s) in our Northern Virginia Datacenter. On Friday, August 8th, 2014 between the hours of 02:00 am to 06:00 am EDT, the Managed Hosting Infrastructure Team will be performing infrastructure maintenance at our VA2 datacenter. This maintenance is not exp . . .

Echo360 Upgrade – COMPLETED »

UPDATE: The Echo360 Upgrade was successfully completed and is currently up and running. If you have any questions or concerns, please email blackboard@vcu.edu. ___________________________________________________________________ The Echo360 Lecture Capture System will be unavailable on Wednesday, July 30th, beginning at 8:00am. The system will b . . .

Atomic Learning Assessment Email (7/19/14) »

An assessment email related to Atomic Learning was inadvertently sent out today, July 19, 2014, to many at VCU. Please feel free to delete the email if you received it as the assessment has been removed. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. . . .

Echo360 Connectivity Errors »

Wowza & Echo360 technical support are continuing to work on the connectivity errors VCU users are experiencing with the Wowza media server.  We will post additional updates once we have an ETA for service restoration. Regards, VCU Echo360 Team echo360@vcu.edu . . .

Blackboard Upcoming Datacenter Maintenance – Service Interruption Not Expected »

Date: Friday, July 15th, 2014 Time: 02:00 am to 06:00 am US Eastern Services: Clients with Server(s) in our Northern Virginia Datacenter. On Friday, July 15th, 2014 between the hours of 02:00 am to 06:00 am EDT, the Managed Hosting Infrastructure Team will be performing an Emergency infrastructure maintenance at our VA2 datacenter. This maintenan . . .

Echo360 Connectivity Errors »

Learning Systems has been working with the Wowza & Echo technical support to troubleshoot connectivity errors users are experiencing with the Wowza media server.  We will send an update once we have an ETA for service restoration. . . .

Users getting “The extension target is invalid…” Error UPDATE »

This issue has been resolved. Please email blackboard@vcu.edu if you are still experiencing the problem. ___________________________________________________________________ Blackboard is currently experiencing issues when users add URL's (hyperlinks) to Blackboard. Users may be receiving an error that says, "The extension target is invalid. Ple . . .

Blackboard PRODUCTION: Cengage Patch – Complete »

Completed at 2:20am, Blackboard Managed Hosting will be applying a patch (LRNSI-16380) on Production to resolve the problem where users were receiving a push links error message when using the Cengage tool. Blackboard will not be accessible during the installation of the patch starting at 1:00am on Wednesday, July 9th and will last approximately 2 . . .

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