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March 2015 Archives

LON-CAPA Grades and Student Submissions »

RESOLVED - 26-MAR-2015 2:15pm LON-CAPA has returned to normal functionality. The VCU Learning Systems Team greatly appreciate your patience and cooperation to assist us coming to a resolution. You may resume normal activity. Please report any issues as a work order in ServiceDesk or via loncapa@vcu.edu. . . .

LON-CAPA Rolling Restart »

In an effort to correct an issue regarding student grades and submission data, LON-CAPA services on all servers will be restarted in a rolling fashion at 8:25 EDT, Wednesday, March 25, 2015. The "rolling" method (one server at a time) is being used to minimize user impact. You may experience some latency during that time. Thank you for your continued . . .

LON-CAPA Missing Grades and Student Submissions »

UPDATE - 25-MAR-2015 8:45am The VCU Learning Systems Team has received several reports of missing grades and student submissions in LON-CAPA.  We are working to resolve this issue as quickly as possible.  Additional details will be posted here as they become available. Thank you for your patience and we apologize for the inconvenience. . . .

Blackboard Item Analysis Tool to Be Disabled »

The Item Analysis tool in Blackboard has been plagued with issues since our upgrade in May 2014. The tool will appear to be functioning properly for a while and then will randomly disappear. It will reappear later, but it could be hours or days. Due to the tool being unreliable, it will be disabled on Monday, March 23. We will continue working with Blac . . .

Rolling restart of Blackboard Production application servers »

Beginning Date: Friday, March 20th, 2015 11:30pm US Eastern (UTC/GMT-4) End Time: Saturday, March 21th, 2015 12:30am US Eastern (UTC/GMT-4) Blackboard Managed Hosting will perform a rolling restart of our Production Blackboard servers.  Rolling restarts will be performed so that there will be no downtime to users.  Regards, The VCU Blackboard . . .

Rolling restart of Blackboard Production application servers »

Beginning Date: Friday, March 20th, 2015 2:45pm US Eastern (UTC/GMT-4) End Time: Friday, March 20th, 2015 3:45pm US Eastern (UTC/GMT-4) Blackboard Managed Hosting will perform a rolling restart of our Production Blackboard servers.  Rolling restarts will be performed so that there will be no downtime to users.  Regards, The VCU Blackboard Tea . . .

Blackboard Production – Update Building Block »

Begin Time: Monday, April 13th, 2015 02:00 US Eastern (UTC/GMT-4) End Time: Monday, April 13th, 2015 06:00 US Eastern (UTC/GMT-4) Blackboard building blocks (Assignment, Item Analysis, Pearson’s MyLab & Mastering, Software Updates, Global Safe HTML Filter) will be updated.  Although the update is being done without taking the system offline, th . . .

Error occurs when sending Blackboard email – RESOLVED »

UPDATE: The Blackboard email issue has now been resolved. -------------------------------------------------------------------------------------------------------- The Learning Systems and Collaboration Services teams are continuing to work with Blackboard technical support to resolve the email issue.  Our goal is to have it resolved by Monday, . . .

Error occurs when sending Blackboard email »

Faculty are experiencing errors when sending emails from within Blackboard.  This problem was first reported on Friday, March 13, 2015.  Sending email from within Blackboard results in the following error:  "An error or warning occurred while sending this email. Some or all recipients may not receive the message." This occurs when sending mail fro . . .

Blackboard Availability – Saturday, March 28th, 2:00-6:00am »

We have been notified by Blackboard Managed Hosting that they will be performing required maintenance on Saturday, March 28th, 2015,  2:00am to 6:00am. Also note that Blackboard will NOT be accessible during this maintenance for approximately 4 hours. (Contact: Blackboard, blackboard@vcu.edu) . . .

Blackboard Datacenter Maintenance – Friday, March 27th, 02:00am-6:00am »

Blackboard Datacenter Maintenance - Service Interruption Not Expected On Friday, March 27th, 2015, between the hours of 02:00 am to 06:00 am EDT, the Managed Hosting Infrastructure Team will be performing an infrastructure maintenance. This maintenance is not expected to be service impacting however we are notifying you just in case you experie . . .

Blackboard SafeAssign Maintenance – Thursday, 3/19/15, 2:00-6:00am »

Blackboard SafeAssign maintenance - Service Interruption expected. On Thursday, March 19th, 2015, between the hours of 02:00 am to 06:00 am EDT, the Managed Hosting Infrastructure Team will be performing SafeAssign Maintenance. During this outage SafeAssign functionality will not be available and an error will be displayed to the user. Papers w . . .

Blackboard Datacenter Maintenance – Friday, March 20th, 02:00am-6:00am »

Blackboard Datacenter Maintenance - Service Interruption Not Expected On Friday, March 20th, 2015, between the hours of 02:00 am to 06:00 am EDT, the Managed Hosting Infrastructure Team will be performing an infrastructure maintenance. This maintenance is not expected to be service impacting however we are notifying you just in case you experie . . .

Blackboard Availability – Friday, 3/13/15, 2:00-6:00am »

We have been notified by Blackboard Managed Hosting that they will be performing required maintenance on Friday, March 13th, 2015,  2:00am to 6:00am. Also note that Blackboard will NOT be accessible during this maintenance for approximately 4 hours. (Contact: Blackboard, blackboard@vcu.edu) . . .

UPDATE: Blackboard Enrollments Restored »

UPDATE: Blackboard course enrollments have been restored.  We are continuing to investigate the cause of the issue, but all students should be able to access their courses, and resume normal activities in Blackboard. Please email blackboard@vcu.edu if you are experiencing any problems accessing your courses. -------------------------------------- . . .

Blackboard Mobile Learn Maintenance – March 5, 2015 – 5pm-7pm »

Blackboard Mobile Learn Maintenance - System Performance may be affected System maintenance will be performed on Blackboard Mobile Learn Thursday March 5th from 5pm-7pm (EST). System performance may be affected for a brief period of time during this scheduled maintenance. (Contact: Blackboard, blackboard@vcu.edu) . . .

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