Submit a Help Request (804) 828-2227 | itsc@vcu.edu
Send us an e-mail
Get help quickly

Call (804) 828-2227 for immediate assistance.

Live Chat Available Mon - Fri, 9am - 4pm Submit a Help Request

February 2016 Archives

Blackboard Learn Upgrade – May 17th, 2016 »

The VCU Blackboard system will be upgraded to a newer version beginning at 8:00pm on Tuesday, May 17th, 2016. Begin Time: Tuesday, May 17th, 2016, 8:00pm (EST) End Time: Wednesday, May 18th, 2016, 8:00pm (EST) Blackboard will NOT be available during the upgrade,  starting at 8:00pm on Tuesday, May 17th.  We expect the upgrade to take less than . . .

WileyPLUS System Maintenance »

A system maintenance will be taking place this Saturday and Sunday, February 27th and 28th. On the 27th the maintenance will take place between 6AM and 10AM (Eastern US Time). The 28th maintenance will take place between 6AM and 7AM (US Eastern Time). During those periods the application will be completely inaccessible. If you have any questions ab . . .

Blackboard Maintenance – Friday, March 4th, 2016 »

We received the following alert from Blackboard: Blackboard will be performing maintenance during the regularly scheduled maintenance window on Friday, March 4th, 2016 Begin Time: Friday, March 4th, 2016 02:00 US Eastern (UTC/GMT-4) End Time: Friday, March 4th, 2016 03:00 US Eastern (UTC/GMT-4) Details: During this maintenance window, V . . .

WileyPLUS Service Interruption – Feb 22nd – RESOLVED »

We received the following update from WileyPLUS: We are writing to confirm that the WileyPLUS service interruption which you were previously notified about has been resolved. The service interruption began at approximately 3:15 PM (US Eastern Time) February 22nd and lasted until approximately 3:45 PM (US Eastern Time). As a result of this interruption . . .

Echo360 Production Servers To Be Rebooted Feb 23rd »

Critical security-related patches will be applied to the Echo360 Production Servers on Feb. 23rd between 5:30am - 6:30am. During this time, all Echo360 servers will be rebooted and application availability will be limited. Thank you, VCU Learning Systems Team . . .

SafeAssign Connection Issues: February 11 – February 15, 2016 »

We received the following bulletin from Blackboard: Bulletin/Advisory Information: On Thursday, February 11th, 2016, a flag was set for java clients to use the supported and safe TLS protocols according to Blackboard policy and recent TLS cipher deprecation.  This change caused connection failures to the SafeAssign service for some clients using un . . .

Production Echo360 System Upgrade »

Learning Systems will be upgrading the Production Echo360 System on Monday, March 7th, 2016 beginning at 8:00AM Begin Time: Monday, March 7th, 2016 08:00 AM End Time:  Monday, March 7th, 2016 11:00 AM Affected Users: Production Echo360 system will be unavailable to clients . . .

Blackboard Login Issues – Feb. 7, 2016 »

Update: 2/7/2016 8:35pm: The login issues with Blackboard have been resolved.  We appreciate your patience and cooperation. 2/7/2016 5:35pm: The Learning Systems Team has been alerted to a system-wide issue with logging in to Blackboard.  Please know that we are working with Blackboard Managed Hosting to resolve this issue as soon as possible.  We . . .

Blackboard Online Training Reminder »

Blackboard has 3 more online training sessions remaining available for Faculty to participate in. These sessions are conducted by a certified Blackboard person who is willing and capable of answering any question you throw at her. Remaining Sessions: Creating and Managing Assignment (February 8, 2016 at 8am to 10 am) - Register Creating and Managi . . .

Blackboard Collaborate Maintenance – Saturday, February 6th »

Blackboard Collaborate - will be performing a maintenance during the regularly scheduled maintenance window on Saturday, February 6th, 2016, 11:00pm - 11:30pm. Begin Time: Saturday, February 6th, 2016 22:00 US Eastern (UTC/GMT-4) End Time: Saturday, February 6th, 2016 22:30 US Eastern (UTC/GMT-4) Affected Users: US-SAS (US Hosted) De . . .

Blackboard Production – Downtime Maintenance – Saturday, February 6th from 2am – 4am »

Begin Time: Saturday, February 6th, 2016 02:00 US Eastern (UTC/GMT-4) End Time: Saturday, February 6th, 2016 04:00 US Eastern (UTC/GMT-4) Blackboard Managed Hosting will be applying patch LRNSI-18972-6 on Blackboard Production to resolve the integration issue we have been experiencing with ExamSoft and Blackboard over the past few months. Maintenance . . .

Categories

Our Weblogs

Need Help?

If you need immediate assistance, please contact the helpIT Center at (804) 828-2227 or submit a ticket online. You can also submit feedback through our Feedback form above or leave a comment on specific blog entries.

Don't Get Phished

Don't be a phishing victim - VCU and other reputable organizations will never use email to request that you reply with your password, social security number or confidential personal information. Learn more about phishing »

Follow Us On Twitter

What is VCU Technology Services?

We are responsible for implementing and supporting the technology used around campus, such as the network, phones, enhanced classrooms, and Internet-based systems including myVCU, Blackboard, email, and more.

Archives by Month

2017
2016
2015
2014
2013
2012