Blackboard – Unable to view documents in Box after conversion from Crocodoc in Safari »

We have discovered that users are unable to view documents in Box after conversion from Crocodoc in Safari. Workaround: Disable 'Prevent cross-site tracking' option in Safari >> Preferences >> Privacy. . . .

New Student Response System (SRS, aka “Clickers”) »

VCU now has a contract with Top Hat, which will become the University’s standard, supported Student Response System (SRS). Top Hat is a secure, cloud-based solution which offers many new features for classroom engagement, is more compatible and functional than our current SRS (Turning Technologies). Students can use their own mobile device, purchas . . .

VoiceThread system will be upgraded on Sunday, Dec 31 from 5-6AM »

VoiceThread will be performing system upgrades on Sunday, December 31 from 5:00 AM to 6:00 AM EST(UTC -5). The VoiceThread service will be unavailable during this window. All users will be signed out of their accounts during this window and will need to sign in again once maintenance is complete. Date: 12/31/2017 Duration: 1 hour VoiceThread ser . . .

EchoSystem Server Restart »

Echo360 EchoSystem Server will need to be restarted this morning at 9AM to fix an administrative UI login issue. Apologies for any inconvenience this may cause. The EchoSystem Server will be back up and running by 9:15 AM. Thank you! . . .

Moving VoiceThread to HTML5 at noon on 12/12/2017 »

Due to an escalation in issues with the student experience in VoiceThread over the last week, Learning Systems will be removing the Flash option and enabling the HTML5-only version. This change was slated for 12/20 but we have made the decision to move forward with the change today. This update was recommended by VoiceThread support: "The majority . . .

Fall 2017 End-of-Semester Announcements »

Dear Faculty and Staff, As the the end of the Fall 2017 semester quickly approaches, ​Learning Systems would like to share some important eLearning reminders, resources and news with you. December 20th at 10PM - Blackboard will be unavailable The VCU Blackboard system will be upgraded to 9.1 Q4 2016 CU6, beginning Wednesday, Dec 20th at 10:0 . . .

Echo360 Performance Issues – COMPLETED »

EchoSystem Server has been having issues this week where it would become unresponsive and eventually stop working. While streaming and processing was mostly unaffected, logging into the server and working would eventually come to a halt, requiring a restart. I'm happy to say we have discovered the issue, which will be fixed today at 1:30pm (Thursday, . . .

Top Hat – New Student Response System »

VCU now has an official partnership with Top Hat, which will become the University’s supported Student Response System (SRS). Official communication about this will be coming from the provost office next week, but we wanted to share the news with you now. Top Hat is a cloud-based solution which offers many new features for classroom engagement, and . . .

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