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Blackboard Issue Alerts

Blackboard Course Creation – Faculty Tools Changes – RESOLVED »

Faculty Tools v1.5 has been added back to the Resources Tab in Blackboard. We apologize for any problems this may have caused and appreciate your patience and understanding. -------------------------------------------------------------------------------------------------------- Due to inconsistencies in course creation, Faculty Tools v1.4 has b . . .

Blackboard session timeout »

There has been a problem discovered when opening a second tab in Blackboard from 'my.vcu.edu'. This could result in session timeout when taking an assessment (test, quiz, etc)... This problem will be resolved with a planned upgrade on December 20th, 2017. Workaround Have students access Blackboard from 'https://blackboard.vcu.edu' instead of 'my.vcu . . .

SafeAssign Outage – Resolved »

The outage of SafeAssign in Blackboard has been resolved.  The Learning Systems Team and Blackboard Managed Hosting appreciate your patience during this time. Updated - 9/19/2017 3:00am . . .

WileyPLUS Service Interruption: August 21st, 2017 – RESOLVED »

We have heard back from WileyPLUS that the integration issue has been resolved. -------------------------------------------------------------------------------------------------- We received the following bulletin from WileyPlus: Customers will receive an error if they try to add Wiley PLUS as an assignment in Blackboard.  The error is someth . . .

Update – Blackboard Intermittent Login Issues – RESOLVED »

Blackboard Managed Hosting Engineers and the VCU Blackboard Team has resolved our intermittent login issues.  Both teams will continue to monitor our servers throughout the night; however, no further updates will be provided. We appreciate your cooperation and patience. Apr. 18, 2017 @ 9:00pm . . .

Amazon Web Services impacting Blackboard Tools – RESOLVED »

Amazon Web Services is having issues that seem to be impacting multiple Blackboard tools. http://status.aws.amazon.com/ . . .

SoftChalk connectivity errors – Blackboard – RESOLVED »

Update: 2/9/16 - 8:30pm:  The connectivity issues have been resolved.  We appreciate your patience. ------------------------------------------------------------------------------------------------------- Learning Systems is investigating issues impacting some Blackboard courses.  Any SoftChalk content in Blackboard is currently not functioning and . . .

Blackboard Collaborate Ultra processing delays – Resolved »

We received the following alert from Blackboard Collaborate Ultra Bulletin/Advisory Information: Blackboard Collaborate Ultra has been experiencing a delayed posting issue with ultra recordings.  Their support team is diligently working to resolving this issue. We apologize for the inconvenience and will update this bulletin once the issue is resol . . .

SafeAssign processing delays – Resolved »

We received the following alert from Blackboard Bulletin/Advisory Information: Blackboard SafeAssign has been experiencing high paper load this week, which results in delays in paper processing of up to several hours. In some cases, SafeAssign can accept papers but is unable to return them. We are actively working on a resolution. We apologize for the . . .

Lynda.com links created in Blackboard »

We are currently experiencing problems with posting Lynda.com content in Blackboard courses. Customers are receiving an error message stating that a Blackboard System Administrator must configure the building block with valid API keys. The issue has been escalated to the technical support group at Lynda.com. At this time we have no estimated time of res . . .

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