Submit a Help Request (804) 828-2227 |
Send us an e-mail
Get help quickly

Call (804) 828-2227 for immediate assistance.

Live Chat Available Mon - Fri, 9am - 4pm Submit a Help Request

Blackboard Issue Alerts

VoiceThread Maintenance – Wednesday, July 4th from 12:00 AM to 1:00 AM »

Begin Time: Wednesday, July 4th, 2018 12:00 US Eastern (UTC/GMT-4) End Time: Wednesday, July 4th, 2018 01:00 US Eastern (UTC/GMT-4) Voicethread will be performing system updates on Wednesday, July 4 from 12:00 AM (midnight) to 1:00 AM EDT (UTC -4).  VoiceThread will NOT be available for this period. Kind Regards, VCU Blackboard Team blackbo . . .

Resolved – Problems with Safari 11.1 and Utilizing Blackboard »

Issue Description: Assignment submissions that include a file upload fail on submit when attempted using the Safari web browser version 11.1. Apple's most recent update to Safari 11.1 has caused a problem to prevent users from uploading any files to Blackboard. Blackboard is currently aware of the issue and will provide more information later. Curren . . .

Blackboard Course Creation – Faculty Tools – RESOLVED »

New Faculty Tools has encountered a course create rate limit and has been removed from the Resources Tab in Blackboard. Learning Systems & Web Services are working with Blackboard to have the limit increased. Instructors may continue your course creation tasks using the legacy Faculty Tools which you will now find on the Resources Tab in Blackboa . . .

Blackboard – Unable to view documents in Box after conversion from Crocodoc in Safari »

We have discovered that users are unable to view documents in Box after conversion from Crocodoc in Safari. Workaround: Disable 'Prevent cross-site tracking' option in Safari >> Preferences >> Privacy. . . .

Blackboard Course Creation – Faculty Tools Changes – RESOLVED »

Faculty Tools v1.5 has been added back to the Resources Tab in Blackboard. We apologize for any problems this may have caused and appreciate your patience and understanding. -------------------------------------------------------------------------------------------------------- Due to inconsistencies in course creation, Faculty Tools v1.4 has b . . .

Blackboard session timeout – RESOLVED »

There has been a problem discovered when opening a second tab in Blackboard from ''. This could result in session timeout when taking an assessment (test, quiz, etc)... This problem will be resolved with a planned upgrade on December 20th, 2017. Workaround Have students access Blackboard from '' instead of 'my.vcu . . .

SafeAssign Outage – Resolved »

The outage of SafeAssign in Blackboard has been resolved.  The Learning Systems Team and Blackboard Managed Hosting appreciate your patience during this time. Updated - 9/19/2017 3:00am . . .

WileyPLUS Service Interruption: August 21st, 2017 – RESOLVED »

We have heard back from WileyPLUS that the integration issue has been resolved. -------------------------------------------------------------------------------------------------- We received the following bulletin from WileyPlus: Customers will receive an error if they try to add Wiley PLUS as an assignment in Blackboard.  The error is someth . . .

Update – Blackboard Intermittent Login Issues – RESOLVED »

Blackboard Managed Hosting Engineers and the VCU Blackboard Team has resolved our intermittent login issues.  Both teams will continue to monitor our servers throughout the night; however, no further updates will be provided. We appreciate your cooperation and patience. Apr. 18, 2017 @ 9:00pm . . .

Amazon Web Services impacting Blackboard Tools – RESOLVED »

Amazon Web Services is having issues that seem to be impacting multiple Blackboard tools. . . .


Our Weblogs

Need Help?

If you need immediate assistance, please contact the helpIT Center at (804) 828-2227 or submit a ticket online. You can also submit feedback through our Feedback form above or leave a comment on specific blog entries.

Don't Get Phished

Don't be a phishing victim - VCU and other reputable organizations will never use email to request that you reply with your password, social security number or confidential personal information. Learn more about phishing »

Follow Us On Twitter

What is VCU Technology Services?

We are responsible for implementing and supporting the technology used around campus, such as the network, phones, enhanced classrooms, and Internet-based systems including myVCU, Blackboard, email, and more.

Archives by Month