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Blackboard Issue Alerts

Blackboard Service Interruption Possible – Thursday, July 26, 2018, 2am – 6am »

We have received the following notice from Blackboard: Subject: Emergency Datacenter Maintenance - Service Interruption Possible Date: Thursday, July 26, 2018 Time: 02:00am - 06:00am EDT On Thursday, July 26, 2018, between the hours of 2:00 AM and 6:00 AM Eastern Time, Blackboard Managed Hosting Engineers will be performing emergency maintenance . . .

Known Issue: Collaborate Ultra session attendees using Firefox version 61 and above »

Issue Description: Collaborate Ultra session attendees using Firefox version 61 and above cannot be heard by other session attendees. Expected result: the Firefox user is heard by others in the session. Actual result: the Firefox user is not heard by others in the session. Session attendees using Firefox 61 and above cannot be heard by . . .

Blackboard Login Issues – June 27, 2018 »

Some in the VCU community are experiencing issues with logging into some VCU online services. The issue has been identified and corrected but it is expected to take some time to propagate across all authentication and online services. If you have tried to log into a service and been denied, please wait and try again. This outage temporarily affected . . .

VoiceThread Maintenance – Wednesday, July 4th from 12:00 AM to 1:00 AM »

Begin Time: Wednesday, July 4th, 2018 12:00 US Eastern (UTC/GMT-4) End Time: Wednesday, July 4th, 2018 01:00 US Eastern (UTC/GMT-4) Voicethread will be performing system updates on Wednesday, July 4 from 12:00 AM (midnight) to 1:00 AM EDT (UTC -4).  VoiceThread will NOT be available for this period. Kind Regards, VCU Blackboard Team blackbo . . .

Resolved – Problems with Safari 11.1 and Utilizing Blackboard »

Issue Description: Assignment submissions that include a file upload fail on submit when attempted using the Safari web browser version 11.1. Apple's most recent update to Safari 11.1 has caused a problem to prevent users from uploading any files to Blackboard. Blackboard is currently aware of the issue and will provide more information later. Curren . . .

Blackboard Course Creation – Faculty Tools – RESOLVED »

New Faculty Tools has encountered a course create rate limit and has been removed from the Resources Tab in Blackboard. Learning Systems & Web Services are working with Blackboard to have the limit increased. Instructors may continue your course creation tasks using the legacy Faculty Tools which you will now find on the Resources Tab in Blackboa . . .

Blackboard – Unable to view documents in Box after conversion from Crocodoc in Safari »

We have discovered that users are unable to view documents in Box after conversion from Crocodoc in Safari. Workaround: Disable 'Prevent cross-site tracking' option in Safari >> Preferences >> Privacy. . . .

Blackboard Course Creation – Faculty Tools Changes – RESOLVED »

Faculty Tools v1.5 has been added back to the Resources Tab in Blackboard. We apologize for any problems this may have caused and appreciate your patience and understanding. -------------------------------------------------------------------------------------------------------- Due to inconsistencies in course creation, Faculty Tools v1.4 has b . . .

Blackboard session timeout – RESOLVED »

There has been a problem discovered when opening a second tab in Blackboard from 'my.vcu.edu'. This could result in session timeout when taking an assessment (test, quiz, etc)... This problem will be resolved with a planned upgrade on December 20th, 2017. Workaround Have students access Blackboard from 'https://blackboard.vcu.edu' instead of 'my.vcu . . .

SafeAssign Outage – Resolved »

The outage of SafeAssign in Blackboard has been resolved.  The Learning Systems Team and Blackboard Managed Hosting appreciate your patience during this time. Updated - 9/19/2017 3:00am . . .

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