February 2010 Archives

Feb
26
2010

Aspen2 Currently Restarting »

E-mail server Aspen2 is currently restarting.  Users may connect automatically to their alternate server, Oak2, via the Notes client or IMAP, or by changing their url string to https://oak2.vcu.edu/usermail#/mailfile.nsf. . . .
Posted by Connie Whetstine in the Technology Services: Alerts blog.
Feb
24
2010

LANDesk System Maintenance Part II (3/1/10) »

COMPLETE - The LANDesk system will be down for maintenance on Monday, March 1st between 5:30am and 8:00am. During the maintenance, access to the LANDesk system, including On-Demand Remote Control, may not be available. . . .
Posted by Samuel Kennedy in the Technology Services: Alerts blog.
Feb
24
2010

Network Upgrade Scheduled For Sunday, 2/28/10 »

VCU Technology Services has scheduled a network upgrade beginning at 6 a.m. for Sunday morning, February 28, 2010. During this 2-hour maintenance window the issuing of any Static/Dynamic IP addresses will be interrupted, however the wireless network will NOT be affected. This maintenance window is expected to be completed by 8 a.m. Please contact the VC . . .
Posted by Hope Adams in the Technology Services: Alerts blog.
Feb
22
2010

Blackboard Maintenance Scheduled For Friday Evening (2/26/10) »

VCU Technology Services has scheduled a maintenance window for the Blackboard system beginning at 8 p.m. on Friday, February 26, 2010. This maintenance is expected to last until 11:45 p.m. If unforeseen circumstances cause the system to be down past midnight updates will be posted to the Blackboard system announcement blog.  Please contact the VCU . . .
Posted by Samuel Kennedy in the Technology Services: Alerts blog.
Feb
18
2010

Service For Active Directory, File Shares, & Web Services Access Experiencing A Disruption (2/18/2010) »

IssueThe system that allows for user access to Active Directory, file shares, and websites has experienced a service disruption.  VCU Technology Services staff is working to resolve this issue.  Please contact the VCU Technology Services Help Desk (828-2227, help@vcu.edu) with any questions. . . .
Posted by Samuel Kennedy in the Technology Services: Alerts blog.
Feb
18
2010

Network Maintenance Scheduled For Sunday (2/21/10) »

VCU Technology Services has scheduled a 4-hour maintenance window for equipment used to bridge network traffic to the Internet outside of VCU.  This maintenance is scheduled to begin at 5 a.m. on Sunday, February 21, 2010 and be completed by 9 a.m. During this maintenance window there will be intermittent disruption of connectivity with the Interne . . .
Posted by Samuel Kennedy in the Technology Services: Alerts blog.
Feb
18
2010

Updated (2/23) – LANDesk System Maintenance Part I (2/23/10) »

COMPLETE - The LANDesk system will be down for maintenance on Tuesday, February 23rd between 5:30am and 8:00am. During the maintenance, access to the LANDesk system, including On-Demand Remote Control, may not be available. . . .
Posted by Samuel Kennedy in the Technology Services: Alerts blog.
Feb
17
2010

Banner Maintenance Scheduled For Friday (2/19/10) »

VCU Technology Services has scheduled maintenance for the Banner system to begin at 6 p.m. on Friday, February 19, 2010. During this 2-hour maintenance window Banner eServices/Self-service and INB forms will not be available. Please contact the VCU Technology Services Help Desk (828-2227, help@vcu.edu) with any questions. . . .
Posted by Samuel Kennedy in the Technology Services: Alerts blog.
Feb
17
2010

Oak3 Restarting »

Email server Oak3 is currently restarting.  Users may connect automatically to Aspen3 via the Notes client software or their alternate imap connection, aspen3.vcu.edu, or by changing their url string to https://aspen3.vcu.edu/usermail#/mailfile.nsf in VCU Mail Anywhere. . . .
Posted by Connie Whetstine in the Technology Services: Alerts blog.
Feb
17
2010

Scheduled Maintenance – E-mail Servers »

Scheduled maintenance will be performed on the E-mail system Saturday, February 20, between 7:00 a.m. and 12:00 p.m.  During this maintenance window, access to e-mail may be unavailable on your primary server.  Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via you . . .
Posted by Samuel Kennedy in the Technology Services: Alerts blog.
Feb
15
2010

Network Maintenance Scheduled For Wednesday (2/17/10) »

VCU Technology Services has scheduled maintenance for equipment that facilitates network communications on the MCV campus beginning at 6 a.m. on Wednesday, February 17, 2010. During this one-hour maintenance window all SecureNet users in Sanger Hall, Richmond Academy of Medicine, Putney House, Grant House, Leigh House, and N-Parking Deck will experience . . .
Posted by Samuel Kennedy in the Technology Services: Alerts blog.
Feb
12
2010

Beware Fake Antivirus Software Scam (Update 2/12) »

Over the past few weeks the TS/Desktop Computing team has observed, through customer support requests, an increase in computers infected by fake security/antivirus software across the VCU campuses. The malware may be displayed within a web page or a pop up window alerting you that a virus has been detected on the computer and prompting you to purchase o . . .
Posted by gnpendergast in the Technology Services: Alerts blog.
Feb
11
2010

Update (2/12) – February LANDesk Server Maintenance »

COMPLETE - Server maintenance will occur on all LANDesk servers between 5am and 8am on Friday, February 12. All services should be restored by 8am. . . .
Posted by Samuel Kennedy in the Technology Services: Alerts blog.
Feb
11
2010

Beware Fake Antivirus Software Scam »

Over the past few weeks the TS/Desktop Computing team has observed, through customer support requests, an increase in computers infected by fake security/antivirus software across the VCU campuses.  The malware may be displayed within a web page or a pop up window alerting you that a virus has been detected on the computer and prompting you to purc . . .
Posted by Samuel Kennedy in the Technology Services: Alerts blog.
Feb
11
2010

Banner Maintenance Scheduled For Friday (2/12/10) »

VCU Technology Services has scheduled a maintenance window for the Banner system on Friday, February 12, 2010 beginning at 6 p.m. During this two hour maintenance window the Banner system will be unavailable to the campus community.  The Banner system should become available again after 8 p.m. Please contact the VCU Technology Services Help Desk (8 . . .
Posted by Samuel Kennedy in the Technology Services: Alerts blog.
Feb
11
2010

Oak3 Restarting »

Email server Oak3 is currently restarting.  Users may connect automatically to Aspen3 via the Notes client software or their alternate imap connection, aspen3.vcu.edu, or by changing their url string to https://aspen3.vcu.edu/usermail#/mailfile.nsf in VCU Mail Anywhere. . . .
Posted by Connie Whetstine in the Technology Services: Alerts blog.
Feb
11
2010

Email Phishing Scam with Subject “Attention Webmail/Mail Account User” »

VCU Technology Services staff have discovered an email phishing scam which asks the recipient to reply with their email address and password.  Like many phishing scams, it takes advantage of the recipient's fear and presents a sense of urgency.The email has a subject of "Attention Webmail/Mail Account User".  Not only does it ask for your pass . . .
Posted by Samuel Kennedy in the Technology Services: Alerts blog.
Feb
10
2010

Network Maintenance Scheduled For Monday (2/15/10) »

VCU Technology Services has scheduled a 15 minute network maintenance window beginning at 6 a.m. for Monday morning, February 15, 2010. During this maintenance window there will be a brief disruption of service to the Internet outside of VCU. Internal VCU network traffic will not be affected.  Please contact the VCU Technology Services Help Desk (8 . . .
Posted by Samuel Kennedy in the Technology Services: Alerts blog.
Feb
10
2010

Network Equipment Maintenance Scheduled For Sunday (2/14/10) »

VCU Technology Services has scheduled a network maintenance window for border network equipment beginning at 5 a.m. for Sunday morning, February 14, 2010. During this 3-hour maintenance window there will be intermittent disruption of service to the Internet outside of VCU at best. This maintenance window is expected to be completed by 8 a.m. Please cont . . .
Posted by Samuel Kennedy in the Technology Services: Alerts blog.
Feb
10
2010

Weather Affecting Network Connections (2/10/10) »

Network Services is reporting that laser-based network connections are being disrupted due to inclement weather. It is likely that wind gusts have blown the laser devices out of alignment causing a disruption in service.  The locations affected include the VCU School of Dance and associated office building as well as the Child Care Center at 1128 F . . .
Posted by Samuel Kennedy in the Technology Services: Alerts blog.
Feb
9
2010

Scheduled Maintenance – Email Servers »

Scheduled maintenance will be performed on the E-mail system Saturday, February 13, between 7:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via your alternate . . .
Posted by Connie Whetstine in the Technology Services: Alerts blog.
Feb
9
2010

Aspen4 IMAP Service Unavailable »

Connection to email via IMAP is currently unavailable on aspen4.vcu.edu.  IMAP clients may connect via their alternate server, oak4.vcu.edu, or user the Notes client software or VCU Mail Anywhere to access email. . . .
Posted by Connie Whetstine in the Technology Services: Alerts blog.
Feb
9
2010

Aspen2 Restarting »

Email server Aspen2 is currently restarting.  Users may connect to their alternate server, Oak2, via the Notes client or IMAP.  Users may change their url string to http://oak2.vcu.edu/usermail#/mailfile.nsf via VCU Mail Anywhere. . . .
Posted by Connie Whetstine in the Technology Services: Alerts blog.
Feb
9
2010

Access to Leave Request System »

Email Services is currently working to resolve response time to the Leave Request System. Once we complete our archiving/maintenance, users will see improved performance. At this time, users may use the web version. The web interface provides the same functionality as the client interface. . . .
Posted by Connie Whetstine in the Technology Services: Alerts blog.
Feb
8
2010

Oak4 Email Server Restarting »

Oak4 is currently restarting.  Users may connect to their alternate server, Aspen4, via the Notes client automatically or via aspen4.vcu.edu in an IMAP client.  Users may also change their url string to https://aspen4.vcu.edu/usermail#/mailfile.nsf in a web browser. . . .
Posted by Connie Whetstine in the Technology Services: Alerts blog.
Feb
8
2010

Network Maintenance Scheduled For 2/10/10 (MCV Campus) »

VCU Technology Services has scheduled a network maintenance window beginning at 6 a.m. for Wednesday, February 10, 2010.  During this 1-hour maintenance window there will be minimal, if any, disruption of service for the MCV campus. This maintenance window is expected to be completed by 7 a.m. Please contact the VCU Technology Services Help Desk (8 . . .
Posted by Hope Adams in the Technology Services: Alerts blog.
Feb
5
2010

Update – LANDesk Database Migration Part II on 2/9/2010 »

COMPLETE - One of the LANDesk core servers will be migrating to a new database server on February 9th starting at 6:30am. During the migration the LANDesk consoles and the systems on the LANDesk@VCU website for that core server will be unavailable. ODRC will be available.Please see the LANDesk@VCU website for more details. . . .
Posted by Samuel Kennedy in the Technology Services: Alerts blog.
Feb
5
2010

Network Maintenance Scheduled For 2/9/10 »

VCU Technology Services has scheduled a 15 minute network maintenance window beginning at 6 a.m. this Tuesday morning, February 9, 2010. During this maintenance window there will be a brief disruption of service to the Internet outside of VCU. Internal VCU network traffic will not be affected.  Please contact the VCU Technology Services Help Desk ( . . .
Posted by Hope Adams in the Technology Services: Alerts blog.
Feb
3
2010

VCUTS Help Desk Ticketing System (Remedy) Off-line »

The patch applied earlier did not work and unfortunately has opened up a potential security risk.  As a result Remedy has been taken off-line until the issue can be resolved.  It is unknown at this time how long this will last but updates will be posted when they are available. We will be implementing the same contingency plan that we used for . . .
Posted by Samuel Kennedy in the Technology Services: Alerts blog.
Feb
3
2010

E-mail Size Limit »

VCU has implemented Google Apps for Education, including Gmail email service for VCU students. Gmail currently limits maximum email size to 25 megabytes. Students will not receive the email that is being sent to them if the email exceeds the 25 megabyte size limitation. This is not just a Google restriction. Many commercial, third-party organizations ha . . .
Posted by Samuel Kennedy in the Technology Services: Alerts blog.
Feb
3
2010

Help Desk Ticketing System (Remedy) Maintenance »

The Remedy Admins have determined an issue from last weeks maintenance that has to be patched immediately.  This will only take a few minutes to patch but the Remedy System will have to be rebooted for the patch to take effect.  Unfortunately, we have to do this immediately so we will be applying the patch and rebooting the Remedy system at 12 . . .
Posted by Samuel Kennedy in the Technology Services: Alerts blog.
Feb
3
2010

UPDATE 2: VCU Monroe Park Campus Telephone Service Disruption (2/3/10) »

UPDATE 2: Verizon continues to work on the cable issue. Around 10:00 p.m. Verizon implemented a procedure to reroute incoming Monroe Park campus calls to alternate circuits in the Siegel Center.  Verizon anticipates the cable issue will be corrected by the opening of business on Thursday, February 4th.  If this is not the case, with the rerout . . .
Posted by Samuel Kennedy in the Technology Services: Alerts blog.
Feb
2
2010

ASPEN3 IMAP Unavailable »

IMAP service on Aspen3 is currently unavailable.  Users may connect to their alternate server, oak3.vcu.edu or via VCU Mail Anywhere at this time.  For additional assistance, please contact the Help Desk at 828-2227. . . .
Posted by Connie Whetstine in the Technology Services: Alerts blog.
Feb
2
2010

Oak3 Restarting »

Email server Oak3 is currently restarting.  Users may connect automatically to their alternate server, Aspen3, via the Notes client or via their alternate IMAP connection, aspen3.vcu.edu.  VCU Mail Anywhere users may change their url string to:  http://aspen3.vcu.edu/usermail#/mailfile.nsf. . . .
Posted by ejlichten in the Technology Services: Alerts blog.

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