VCU Technology Services

UPDATE 4: 165 databases were affected by the server failure on Wednesday. These databases power many systems and services that the VCU community depends on each and every day. At this time, 145 databases have been restored. The remaining 20 databases are in the process of being restored. Later this summer, the databases that were affected by this disruption will be moved to a new database cluster, if their related application supports this feature, which allows the VCU Computer Center (VCUCC) to keep an in-synch replicate of each database available at all times. If one system fails in the cluster, the data will be available on another system in the cluster which should significantly reduce any down time due to hardware failure. Thank you for your patience as VCUCC staff work to restore all services. Please contact the VCU Technology Services Help Desk (828-2227, help@vcu.edu) with any questions.

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UPDATE 3: VCU Technology Services staff reports that the server has been rebuilt and they are currently restoring data from system backups. This process will happen in two phases and is expected to continue through the night and into the morning of Thursday, July 1, 2010. Testing will need to occur to ensure system stability on Thursday before all affected systems can be brought back online. Further updates will be posted as they become available.

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UPDATE 2: While work continues to rebuild the affected server, the VCU Technology Services Help Desk online request system has been restored at this time.

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UPDATE: VCUCC staff are working to rebuild a server that experienced a hardware failure this morning. It is expected that many of the services this system supports will not be available until sometime Thursday, July 1, 2010. We will post more information as it becomes available.

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The VCU Computer Center (VCUCC) is reporting that a hardware problem with one of the primary database servers is disrupting various services including, but not limited to, the VCU Technology Services Help Desk online support request service , IT Professionals Intranet, and the Recreational Sports system. VCUCC staff is working to resolve the issue with assistance from the vendor. We will post more information as it comes available but an ETA for resolution has not been giving.