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December 2012 Archives

Maintenance for Faculty Staff E-mail System is Scheduled for Saturday (1/5/12) »

Scheduled maintenance will be performed on the Faculty/Staff E-mail system Saturday, January 5, between 7:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via you . . .

VCU Reporting Center Maintenance Scheduled For Friday Evening (12/21/12) »

VCU Technology Services has scheduled operating system maintenance for the VCU Reporting Center and Enterprise Guide (ODS). This work will begin at 6 p.m. today, Friday, December 21, 2012. The VCU Reporting Center and ODS services will be unavailable during this maintenance. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questi . . .

Network and Telephone Service Disruption (12/20/12) »

We have received reports that some on campus are experiencing a disruption of network and telephone services. The reports are centered on the MCV campus but we have received a few reports for the Monroe Park campus as well. VCU Technology Services staff are investigating at this time.  We will post updates here as they come available. . . .

Aspen2 Restarting »

Email server Aspen2 is currently restarting.  Oak2 will be available shortly for users to connect to via the client software or VCU Mail Anywhere, or via imap at oak2.vcu.edu. . . .

Echo360 Lecture Capture System Maintenance Scheduled For Thursday Morning (12/20/12) »

VCU Technology Services has scheduled maintenance for the Echo360 Lecture Capture System beginning at 6 a. m. on Thursday morning, December 20, 2012. This work is expected to be completed by 7 a.m. The system will be unavailable during the maintenance window. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. . . .

REDCap Introduction Workshop [1/10/13] »

Date: January 10, 2012    |     Time: 1pm-3:30pm     |     Location: Cabell 320  |   Register   | REDCap is a secure, web-based application designed to support web-based data capture, including surveys. Although it was originally designed for research studies, REDCap can also be used for collecting and managing data for operational . . .

Maintenance for Faculty Staff E-mail System has been Rescheduled for Saturday (12/22/12) »

  Maintenance will be performed on the Faculty/Staff E-mail system Saturday, December 22, between 7:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via y . . .

Network Maintenance Scheduled For Friday Morning (12/14/12) »

VCU Technology Services has scheduled maintenance for the network equipment in Siegel Center that caused network and telephone service disruption to part of the Monroe Park campus this week. The work will begin at 6 a.m. on Friday morning, December 14, 2012. It is likely there will be a brief disruption in network and telephone connectivity as a resul . . .

Network Disruption on Monroe Park Campus (12/12/12) »

Some in the VCU community have experienced disrupted telephone and network connections over the last half hour. The problem stems from a piece of network equipment that needed a reboot in the Siegel Center. Telephones should be coming back as they re-register with the system. Computer connections may need a restart of the browser or applications acce . . .

Harris Hall Electrical Maintenance To Affect Network And Telephone Services (12/22/12) »

VCU Facilities Management has scheduled electrical maintenance for Harris Hall on Saturday, December 22, 2012 beginning at 4 a.m. While the work begins at 4 a.m., most areas will not be affected until 8 a.m. when systems in Harris Hall will be taken offline. Harris Hall houses the backup data center for many VCU online services as well as serves as a si . . .

[Updated 12/10/12] Network Connectivity Issue (12/9/12) »

[Updated 12/10/12] Network Services determined that a compromised computer was sending out a large amount of data which overwhelmed the network last night.  Staff was able to pinpoint the computer and turn that port off. ______________________________________________________________ Earlier this evening the VCU campus experienced a network conne . . .

[UPDATE 12/12/12] Blackboard System Update Announcement »

[UPDATE 12/12/12] After finding an issue with a data query in their code, Blackboard provided a patch to VCU this morning for the system which was immediately implemented by VCU Technology Services staff. The effect was immediate. System performance has greatly increased. Our staff will continue to closely monitor the system to ensure that the issue i . . .

“Account Alert” Email Scam (12/6/12) »

Many at VCU have received a fake email purporting to be from the VCU helpIT Center asking for account information. Please do not respond to this email and delete. More information concerning this message is available at the VCU PhishingNet. If you have responded to this message, please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any . . .

[Update: 4:30 p.m.] Email Delivery Issues (12/6/12) »

[Update: 4:30 p.m.] Email seems to be flowing normally again. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) if you are still experiencing any issues with email delivery. _________________________________________________________ [Update: 3:25 p.m.] Staff have discovered that an email was sent out with a large attachment to a . . .

Update: The Pay Stubs gadget is now working in myVCU Portal »

The Pay Stubs gadget has been updated and is now working properly again. . . .

Blackboard Maintenance Scheduled For Thursday Morning (12/6/12) »

VCU Technology Services has scheduled maintenance on the Blackboard system beginning at 3:45 a.m. on Thursday morning, December 6, 2012. This work is scheduled to resolve the high load issues that have been plaguing the system recently. We anticipate that Blackboard services will be unavailable until 5 a.m. The Blackboard team will be posting status up . . .

Blackboard Rebooting (12/4/12) »

VCU Technology Services is rebooting the Blackboard system to correct a problem that some people are having when connecting to the service. Any connection problems should be intermittent. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. . . .

Pay Stubs not showing in the myVCU Portal »

Currently, the Pay Stubs gadget is not working due to a system change.   We are working on a resolution and will resolve this issue as soon as possible.   Thank you for your patience. . . .

REDCap Intermediate Workshop [12/12/12] »

Date: December 12, 2012   |   Time: 2pm-4pm   |   Location: Cabell 320  |  Register  | The Intermediate REDCap course will provide users with a thorough understanding of REDCap and its features. Participants will be able to utilize REDCaps most powerful features, including cross event calculated fields, user rights, scheduling, exporti . . .

[Update: 12/3/12] VCU helpIT Center Re-opened (12/1/12) »

[Update: 12/3/12] The VCU helpIT Center is open today, December 3, 2012, for normal operations. Carpet dryers are still blowing near the customer service desk entrance so it might be a good idea to call (828-2227), email, or submit an online ticket for support assistance today. ___________________________________________________ [Update: 12/2/12] The . . .

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