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February 2013 Archives

[Now Open] VCU helpIT Center Closed For Walkup Service Monday Morning (3/4/13) »

VCU helpIT Center has reopened this morning. ________________________________________________________________ Cabell Library will be closed Monday morning, March 4, 2013, for backup power generator testing. As a result, the VCU helpIT Center will be closed until approximately 10 a.m. on Monday morning. Telephone calls will roll over to the Network O . . .

[Update] REDCap Maintenance Scheduled For Monday & Wednesday Morning (3/4 & 3/6) »

[Update] This alert has been modified to include information about an additional service update for REDCap next week on Monday: REDCap access will be temporarily interrupted on Monday, March 4th, 2013 from 6:00 a.m. to 8:00 a.m. and again on Wednesday, March 6th 2013 from 6:00 a.m. to 8:00 a.m. to allow for an update to a more recent and significantl . . .

[Resolved] Echo360 Issue (2/28/13) »

[Resolved] The Echo360 system is again available. Issue seemed to be related to network configuration. Thanks to all for their patience. ______________________________________________________ The Echo360 system is experiencing an issue causing it to be unavailable. We are working with the VCU Computer Center to restore service for VCU customers a . . .

CANCELED – Maintenance for Faculty Staff E-mail System is Scheduled for Saturday (3/2/13) »

Scheduled maintenance will be performed on the Faculty/Staff E-mail system Saturday, March 2, between 7:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via your . . .

Wireless Network Maintenance Scheduled For Sunday Morning (3/3/13) »

VCU Technology Services has scheduled maintenance maintenance on the wireless networks (SafeNet & VCU Guest Wireless) beginning at 7 a.m. on Sunday morning, March 3, 2013. During this work there will be a momentary disruption for all wireless devices communicating to the Internet.  Total outage time will be less than 15 minutes. Please contac . . .

Aspen Restarting »

Email Server Aspen  is currently Restarting.  Users may automatically connect to their alternate server, OAK, via the Lotus Notes Client  or, VCU Mail Anywhere or, via an IMAP Connection to  oak.vcu.edu . . .

REDCap Maintenance Scheduled for Friday Morning (3/1/13) »

VCU Technology Services has scheduled maintenance for the REDCap survey and research system beginning at 6 a.m. on Friday morning, March 1, 2013. During this work the system will not be available. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. . . .

REDCap Intermediate Workshop [2/27/13] »

Date: February 27, 2013   |   Time: 2pm-4pm   |   Location: Cabell 320  |  Register  | The Intermediate REDCap course will provide users with a thorough understanding of REDCap and its features. Participants will be able to utilize REDCaps most powerful features, including cross event calculated fields, user rights, scheduling, exportin . . .

eServices and Banner Forms Maintenance Scheduled For Friday Evening (2/22/13) »

VCU Technology Services has scheduled maintenance for the eServices and Banner forms services Friday evening, February 22, 2013, beginning at 6 p.m. During this work both services will be unavailable. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. . . .

Blackboard Maintenance Scheduled for Friday evening (2/22/13) »

VCU Technology Services has scheduled maintenance for the Blackboard system this Friday evening, February 22, 2013, beginning at 4 p.m. This work is expected to be completed no later than 12 midnight. During this work Blackboard will be unavailable. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. . . .

Web System Update Scheduled For Tuesday Evening (2/19/13) »

VCU Technology Services has scheduled updates for systems that support a number of VCU online services beginning at 8:30 p.m. on Tuesday evening , February 19, 2013. Systems affected by this work are: Banner ePrint ImageNow Microsoft Software Campus Agreement purchase site Zimride NIH Federation Services Maxient EDUCAUSE Access These systems wi . . .

[Update 4] Google Services Connection Issues (2/15/13) »

[Update 4] Google is reporting that the issue should be resolved. If you still have trouble access Gmail they suggest you clear your browser cookies. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. ________________________________________________________ [Update 3] Google has updated their notice and is sugges . . .

[Update] Electrical Issues Reported At VCU Computer Center Impacting Application Availability (2/15/13) »

[Update] VCU Computer Center staff reports that necessary repairs have been made and application systems are being brought back online. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. __________________________________________________________ There is a report of an electrical issue in the VCU Computer Center . . .

REDCap Introduction Workshop [2/20/13] »

Date: February 20, 2013    |     Time: 1pm-3:30pm     |     Location: Cabell 320  |   Register   | REDCap is a secure, web-based application designed to support web-based data capture, including surveys. Although it was originally designed for research studies, REDCap can also be used for collecting and managing data for operationa . . .

Spam Filter Changes for Faculty & Staff appsforVCU Email Accounts (2/13/13) »

Due to overly aggressive spam filtering that identified some legitimate email messages as spam, VCU Technology Services has made changes to the spam filter for faculty and staff on the Google Apps for Education based appsforVCU service. This specific change targets messages that have been filtered based on the reputation of the sender's domain. This . . .

ASPEN3 Restarting »

Email Server Aspen3 currently restarting.  Users may automatically connect to their alternate server, Oak3, via the Lotus Notes client or VCU Mail Anywhere, or via an IMAP connection to oak3.vcu.edu. . . .

Maintenance for Faculty Staff E-mail System is Scheduled for Saturday (2/16/13) »

Scheduled maintenance will be performed on the Faculty/Staff E-mail system Saturday, February 16, between 7:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via y . . .

VCU Reporting Center Maintenance Scheduled For Friday Night (2/15/13) »

VCU Technology Services has scheduled maintenance for the VCU Reporting Center and Banner Operational Data Store (ODS) Friday evening, February 15, 2013, beginning at 6 p.m. During this work these systems will be unavailable. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. . . .

SAS: Reporting Workshop [2/15/13] »

Date: February 15, 2013   |   Time: 1pm-4:30pm   |   Location: Sanger B1-020   |   Register   | SAS software is used for statistical analysis and reporting. SAS Reporting introduces commands and techniques to customize your SAS output using titles, formats, labels and the Output Delivery System (ODS). More Information: Prerequi . . .

[Update] Email Delivery Issue (2/11/13) »

[Update] Issue appears to be resolved. Please contact the VCU helpIT Center if you still experience any email delivery issues. _________________________________________________________ VCU Technology Services has received reports that there is an issue with the email spam scanner that is holding up email delivered to Google Apps for Education ba . . .

Servers Aspen2 and Oak2 Restarting »

Aspen2 and Oak2 Restarting Email servers ASPEN2 and OAK2 are currently restarting. They will be available soon. . . .

VCU Telephone Service Disruption (2/1/13) »

VCU Technology Services has received reports from customers on the Monroe Park and MCV campuses that there have been problems making outbound calls to cellphones from VCU telephones. Customers are reporting silence on the line after dialing a cell number or a fast busy signal. Verizon has confirmed the problem and attributed it to a fiber cut that they . . .

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