Submit a Help Request (804) 828-2227 | itsc@vcu.edu
Send us an e-mail
Get help quickly

Call (804) 828-2227 for immediate assistance.

Live Chat Available Mon - Fri, 9am - 4pm Submit a Help Request

May 2013 Archives

West Hospital Flooded, Closed until 8 a.m. Friday (5/24/13) »

A flood at West Hospital has forced the evacuation of that building. West Hospital will Re-Open Tomorrow 5/24 at 8AM. Please click the 'More Information' Link for information on having phones forwarded and the Suspension of Loaner Pager Service at Telepage. . . .

[Update 5/24/13] VCU Email Rejecting Some Messages From Facebook (5/23/13) »

[Update 5/24/13] It appears that Facebook has corrected the authentication issue and Facebook outbound messages to Google Apps accounts are being accepted again. __________________________________________________ VCU Technology Services has received reports that Gmail is rejecting messages originating from Facebook. This affects accounts for all s . . .

Network Maintenance Planned for Friday Morning (5/24/13) »

VCU Technology Services has scheduled network maintenance on network equipment beginning at 4 a.m. Friday morning, May 24th, 2013. This work is not expected to disrupt access to the Internet. However, should you experience a disruption of network connectivity please report this to the VCU helpIT Center at (804) 828-2227. . . .

[Update 5/23/13] Atomic Learning Service Experiencing Log In Issues (5/22/13) »

[Update 5/23/13] This issue has been resolved and access to Atomic Learning is restored. Thank you for your patience as this issue was being worked on. ______________________________________________________ Members of the VCU community have been experiencing an issue when attempting to log into Atomic Learning. VCU Technology Services staff is workin . . .

Power Disruption Affects Network Connectivity (5/21/13) »

Parts of the VCU Monroe Park campus experienced a power disruption that affected network connectivity this morning. Network equipment in the the affected buildings should have come back online by now. If you are in an area that is still affected by a disruption of network connectivity, please contact the VCU helpIT Center (828-2227, helpIT@vcu.ed . . .

REDCap Maintenance Scheduled For Wednesday Morning (5/22/13) »

VCU Technology Services has scheduled an upgrade for the REDCap survey and research system beginning at 6 a.m. on Wednesday, May 22, 2013. This work is expected to be completed by 7 a.m. During this upgrade the REDCap system will be unavailable. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. . . .

[Update – 5/18/13 – 3 p.m.] Network Connectivity Affecting System Access (5/17/13) »

Update - 5/18/13 - 3 p.m.: Network Services is reporting that the remaining services that were experiencing connectivity issues now are available. This includes the REDCap Research and Survey tool, VCU News Center, ImageNow and QuikFM work order requests. Staff will continue to monitor network traffic over the weekend to ensure continued stability fo . . .

Access 2010 Hands-on Workshops »

Date: May & June    |   Location: Cabell 320   |   Register   | Access is a relational database that allows users to create queries, forms, or reports. This beginning class will introduce you to the Access environment and relational database terminology.  Introduction and Intermediate classes are available. More information: Pr . . .

[Update] Google Hangouts Deployment (5/16/13) »

Update: Many schools and commercial enterprises have been experiencing issues with deploying the new Hangouts service in their environments. Much of this is due to conflicts with existing services such as Google Vault which is in the works to be implemented at VCU. Collaboration Services will continue to examine Hangouts as the service evolves to . . .

Google Search Seminar [5/22/13] »

Date: May 22, 2013   |   Location: Student Commons, Forum Room   |   Register   | Learn tips, tricks and short cuts for making your Google searches more effective and efficient. This abbreviated demonstration is based on Google`s Power Searching Course. Attendees will be introduced to various search techniques and encouraged to continue d . . .

Power Outage For Some Monroe Park Buildings (5/15/13) »

VCU Technology Services has been receiving reports of power issues with the Brand Center, Engineering East Hall and Jefferson Deck.  Facilities Management has confirmed there are power issues  in these buildings. Network connectivity may be disrupted for some customers during this outage. Cause of the outage is unknown at this moment. Please conta . . .

Google Blackberry Server is temporarily unavailable. »

The Google Blackberry server is temporarily unavailable. . . .

PowerPoint 2010 Introduction [5/20/13] »

Date:  May 20, 2013    |    Time: 9am-12pm    |    Location: Cabell 320     |    Register    | PowerPoint is a popular and very powerful presentation program. This course will familiarize you with the easy-to-use interface and will allow you to create a simple PowerPoint 2010 slide presentation. More information:  Regis . . .

Google Mail – Organize and Manage Your Inbox [5/21/13] »

Date: May 21, 2013   |   Time: 1pm-3pm   |   Location: Cabell 320   |   Register   | This course will help you manage your Gmail Inbox more efficiently by instructing how to organize, search, and filter your email. Discover the use of labels as Gmail's more functional alternative to folders. Learn how to create and manage labels to . . .

HTML5 & CSS3 and Dreamweaver Classes »

Date: May 24 & 28, 2013   |   Location: Cabell 320   |   Register   | Learn the basics of HTML5 w/CSS3, and Dreamweaver, a Web authoring tool used to create Web pages. This hands-on workshop will introduce you to the creation of web pages.   The course will cover adding and formatting text, working with images, creating hyperlinks, . . .

Network Maintenance Planned For May 15 – 17 »

VCU Technology Services has scheduled maintenance to upgrade network equipment over a three day period beginning on Wednesday, May 15, 2013. This work is expected to be completed by Friday, May 17, 2013. Each day beginning at 5 a.m., Network Services staff will work to move a group of servers to a new firewall system. This move should be completed by 7 . . .

Maintenance for Faculty Staff E-mail System is Scheduled for Saturday (5/3/13) »

Scheduled maintenance will be performed on the Faculty/Staff E-mail system Saturday, May 3, between 7:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via your al . . .

eServices and Banner Forms Maintenance Scheduled For Friday Evening (5/3/13) »

VCU Technology Services has scheduled maintenance for the system that supports eServices and Banner Forms beginning at 6 p.m. Friday evening, May 3, 2013. eServices and Banner Forms will be unavailable during this work. These services are expected to be available again by 8 p.m. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with an . . .

Our Weblogs

Need Help?

If you need immediate assistance, please contact the helpIT Center at (804) 828-2227 or submit a ticket online. You can also submit feedback through our Feedback form above or leave a comment on specific blog entries.

Don't Get Phished

Don't be a phishing victim - VCU and other reputable organizations will never use email to request that you reply with your password, social security number or confidential personal information. Learn more about phishing »

Follow Us On Twitter

What is VCU Technology Services?

We are responsible for implementing and supporting the technology used around campus, such as the network, phones, enhanced classrooms, and Internet-based systems including myVCU, Blackboard, email, and more.

Archives by Month

2017
2016
2015
2014
2013
2012