Submit a Help Request (804) 828-2227 |
Send us an e-mail
Get help quickly

Call (804) 828-2227 for immediate assistance.

Live Chat Available Mon - Fri, 9am - 4pm Submit a Help Request

June 2013 Archives

Blackboard Maintenance Scheduled For Friday Evening (6/28/13) »

VCU Technology Services has scheduled maintenance for the Blackboard system beginning at 9 p.m. Friday evening, June 28, 2013. This work is expected to be completed by midnight. During this maintenance window the Blackboard service will be unavailable. Please contact the VCU helpIT Center (828-2227, with any questions. . . .

VCU Technology Services Website Update (6/21/13) »

The VCU Technology Services website is currently undergoing a migration to a new content management system. Beginning Friday evening, June 21, 2013, the site content will be locked down and will not be updated until July 3, 2013. Alerts, change management notices, and other service notices will be updated as needed for the site as they are pulled fro . . .

eServices Maintenance Scheduled For Monday Morning (6/24/13) »

VCU Technology Services has scheduled a server migration for the system that serves the eServices application beginning at 8:15 a.m. on Monday morning, June 24, 2013. This change is expected to cause a small interruption to service as the change will only take a few seconds. Please contact the VCU helpIT Center (828-2227, with any que . . .

Echo360 Maintenance Scheduled For This Weekend (6/21 – 6/23) »

VCU Technology Services has scheduled maintenance for the Echo360 service beginning at 6 a.m. on Friday, June 21, 2013. This work is expected to be completed by 8 p.m. on Sunday, June 23, 2013. During this maintenance window all standard functions of the Echo360 system will be unavailable. This includes not being able to process personal captures and ap . . .

Publisher 2010 Introduction Hands-on Workshop [6/24/13] »

Date:  June 24, 2013    |    Time: 9am-11pm    |    Location: Cabell 320     |    Register   | Microsoft Publisher is a desktop publishing application from Microsoft. This introductory course is designed to provide users with an overview of Microsoft Publisher 2010 for Windows. Users will learn how to create multi-page docum . . .

eServices & Banner Forms Disruption Expected (6/7-8/13) »

eServices and Banner Forms will experience two service disruptions due to normal maintenance today, Friday , June 7, 2013, and other related work on the Banner system taking pace this weekend. The maintenance today will begin at 6 p.m. and should be completed by 6:30 p.m. On Saturday, June 8, 2013, both services will experience another short service dis . . .

Banner Reporting Center Maintenance Scheduled For Friday (6/7/13) »

VCU Technology Services has scheduled maintenance on the Banner Reporting Center and Enterprise Guide beginning at 12 noon on Friday, June 7, 2013. This work is expected to run through the weekend with the systems becoming available again Monday morning, June 10, 2013. During this period the Person Database will not be updated and will reflect data from . . .

[Update 6/11/13] Echo360 Upgrade Scheduled For Saturday (6/8/13) »

[Update 6/11/13] Echo360 has been restored to the pre-upgrade state and is operational. Thank you for your patience. ______________________________________ [Update 6/10/13 3:12 p.m.] Echo360 is now expected to be available later tonight as the rollback to the previous version is taking longer than expected. Thank you. _______________________________ . . .

[Update 6/6/13] Network Connectivity Issue Reported (6/4/13) »

[Update 6/6/13] Network Services reports that the network status is normal and no errors were observed overnight. Staff is continuing to monitor network traffic. Unless warranted, this is the final update for this event. _______________________________________________________________ [Update 6/5/13 - 7:50 p.m.] Network Services staff are reporti . . .

“URGENT: IMPORTANT NOTICE” Email Scam Identified (6/3/13) »

A new scam, or phishing, email has been identified. This email is touting a new spam filter service for VCU email. This message is a fake and should be deleted. Please view the full alert, as well as previous email scam alerts, on the VCU PhishingNet. . . .

[Update – 6/3/13 2 p.m.] Network (Formerly ImageNow) Connectivity Issues (6/2/13) »

[Update - 6/3/13 2 p.m.] Network Services staff installed an upgrade to network equipment this morning to resolve this connectivity issue. Network traffic has been stable since this work was completed.  Network Services staff will continue to closely monitor network traffic for any residual issues. Please contact the VCU helpIT Center (828-2227, help . . .

Our Weblogs

Need Help?

If you need immediate assistance, please contact the helpIT Center at (804) 828-2227 or submit a ticket online. You can also submit feedback through our Feedback form above or leave a comment on specific blog entries.

Don't Get Phished

Don't be a phishing victim - VCU and other reputable organizations will never use email to request that you reply with your password, social security number or confidential personal information. Learn more about phishing »

Follow Us On Twitter

What is VCU Technology Services?

We are responsible for implementing and supporting the technology used around campus, such as the network, phones, enhanced classrooms, and Internet-based systems including myVCU, Blackboard, email, and more.

Archives by Month