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September 2013 Archives

[Resolved 11:40 p.m.] VCU Computer Center Chiller Issue (9/26/13) »

[Resolved 11:40 p.m.] The chillers have been brought back online and the data center is once again reaching normal cooling temperatures. Thank you for your support. ____________________________________________________________ [UPDATE 9:40 p.m.] VCUCC staff report that temperature is holding form in the data center at this time so they are not taki . . .

Additional Information about Gmail Deliveries on 9/23/2013 »

See the following Google Blog post regarding the Gmail delivery delays that occurred on 9/23/2013.   . . .

Adobe Acrobat X – Introduction [10/2/13] »

Date: October 2, 2013   |   Time: 9am-12:00pm   |   Location: Cabell 320   |   Register   | Adobe Acrobat provides tools to create an electronic document while maintaining the original design and look of the original document. This course will provide you with the necessary skills for creating and working with Portable Document For . . .

UPDATED – Google Reports Gmail Delivery Issues (9/23/13) »

Google reported by 10:00 p.m. last night that delivery delays and attachment download issues had been resolved.  All email delivery that was delayed should now be resolved. ---------------------------------------------------------------------------------------- Gmail message delivery delays and attachment download issues have been corrected for m . . .

Network Equipment Replacement Scheduled For Saturday Morning (9/28/13) »

VCU Technology Services has rescheduled maintenance on Monroe Park campus network equipment to replace a failing blade in a core router. This work, originally planned for last Saturday, is scheduled to begin at 5 a.m. on Saturday morning, September 28, 2013. It is expected that network connectivity will be disrupted while this equipment replacement is . . .

Google Generic Accounts – Introduction [9/30/13] »

Date:  September 30, 2013   |   Time: 1pm-2:30pm   |   Location: Cabell 320  |   Register | A Generic Google account is an email account that is centrally shared, and that multiple authorized users can access. This course will provide the user with an overview to Generic Google accounts including exercises on how to more effectively . . .

[Postponed] Network Equipment Replacement Scheduled For Saturday Morning (9/21/13) »

[Postponed] This work has been postponed until Saturday, September 28, 2013. __________________________________________________________ VCU Technology Services has scheduled maintenance on Monroe Park campus network equipment to replace a failing blade in a core router. This work is scheduled to begin at 5 a.m. on Saturday morning, September 21 . . .

[Update] Increased Wireless Network Traffic (9/18/13) »

[Update] Network staff report that we peaked at 4.3 Gbps incoming to VCU at approximately 3:30 p.m. ______________________________________________________ VCU Technology Services networking staff are reporting a substantial jump in wireless network traffic coming into VCU since 1 p.m. We are seeing 3.5 Gbps coming into VCU at peak. This may caus . . .

JMP Day Workshops [9/27/13] »

VCU Technology Services is hosting JMP Day on September 27, 2013.  We invite students and faculty to attend the JMP workshops and demo of JMP 11.  Mia Stephens, an Academic Ambassador with JMP, a division of SAS will conduct the training during all sessions.  She is a principal technical advocate for JMP in the academic markets, responsible for supp . . .

Maintenance for Lotus Notes E-mail System is Scheduled for Saturday (9/21/13) »

Scheduled maintenance will be performed on the Lotus Notes E-mail system Saturday, September 21, between 7:00 a.m. and 12:00 p.m.  During this maintenance window, access to e-mail may be unavailable on your primary server.  Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or vi . . .

Google Drive/Docs – Part 2 [10/1/13] »

Date: October 1, 2013  |   Time: 9am - 11am   |   Location: Cabell 320   |   Register   | Google Docs is an online word processing application that lets you create and format text documents and collaborate with other people in real time. This course will explore the basics of Google Docs, Google Sheets, Google Slides, Google Forms and G . . .

[Completed] VCU Computer Center Shared Drives File Storage Maintenance (9/28/13) »

[Completed] This work has been completed. Below is additional provided by the VCU Computer Center for remounting networked drives. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions: The University Computer Center has moved from two older EMC storage systems to a new larger system. On Saturday, September 28, 2013 all . . .

eServices & Banner Forms Maintenance Scheduled for Friday Evening (9/20/13) »

VCU Technology Services has scheduled maintenance for the eServices & Banner Forms systems beginning at 6 p.m. on Friday evening, September 20, 2013. This work is expected to be completed by 8 p.m. Both eServices and Banner forms will be unavailable while this work is being performed. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu . . .

Google Gmail Introduction Workshop [9/20/13] »

Date: September 20, 2013  |  Time: 9am-11am  |  Location: Cabell 320 |  Register  | This Google Mail hands-on workshop is designed for people who have migrated to Google appsforVCU and are interested in learning the Google mail basics.  Google mail basics, including how to  adjust settings, compose email, apply and organize labels (folde . . .

Aspen2 Restarting »

Email server Aspen2 is currently restarting.  Users may automatically connect to their alternate server, Oak2, via the Lotus Notes client or VCU Mail Anywhere, or via an IMAP connection to oak2.vcu.edu. . . .

[Update 10 a.m. – 9/18/13] Wireless Network Issue Causing Connectivity Problems (9/9/13) »

[Update 10 a.m. - 9/18/13] Network staff was able to restore SafeNet to a stable state and continue to investigate the cause of this issue. The problem does not appear to be with the VCU SafeNet Wireless network but rather a service that distributes network addresses to devices. The device vendor is assisting with the resolution process. We will provide . . .

REDCap Maintenance Scheduled For Wednesday Morning (9/11/13) »

VCU Technology Services has scheduled maintenance for the REDCap survey and research tool beginning at 6 a.m. on Wednesday morning, September  11th, 2013. During this work REDCap will be unavailable for at least 30 minutes. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. . . .

Google Mail: Organize and Manage Your Inbox [9/10/13] »

Date: September 10 , 2013   |   Time:  1pm-3pm  |   Location: Cabell 320   |   Register   | This course will help you manage your Gmail Inbox more efficiently by instructing how to organize, search, and filter your email. Discover the use of labels as Gmail's more functional alternative to folders. Learn how to create and manage labe . . .

Google Calendar Hands-on Workshop [9/16/13] »

Date: September 16,  2013  |  Time: 9am-11am  |  Location: Cabell 320 |  Register  | This workshop is designed for people who have migrated to Google appsforVCU and are interested in learning the more about the Google Calendar.  You will learn how to adjust setting, create calendar events, schedule resources and rooms, share a calendar, . . .

Google Drive/Docs Part 1 [9/17/13] »

Date: September 17, 2013  |   Time: 9am - 11am   |   Location: Cabell 320   |   Register   | Google Drive is Google`s version of cloud computing, designed to help you keep users files organized, stored, updated and accessible from anywhere. This training course will teach the user how to organize files, and create and manage folders f . . .

SPSS Level 2 [9/19/13] »

Date: September 19, 2013      |       Time: 1pm-4:30pm       |       Location: Sanger B1-020     |    Register    | IBM SPSS Statistics software is used for statistical analysis and reporting.  This is a continuation of the SPSS Level 1 class.  Learn  how to produce summary statistics for categorical and scale variabl . . .

SafeNet Wireless Authentication Plan (9/5/13) »

Last week the VCU SafeNet Wireless network experienced an issue with authentication that kept many from logging into the secure wireless network. VCU Technology Services staff implemented an interim solution that allowed the VCU community to access VCU SafeNet while a long term solution was in development. After consulting with the wireless vendor, Netw . . .

RESOLVED – Email Delivery Delays Currently Being Experienced »

UPDATE - 11:19 am All queued emails have now been delivered and mail is routing as expected. -----------------------------------------------------------------   Email delivery is currently experiencing delays.  Steps are being taken to resolve this issue as soon as possible. . . .

Maintenance for Faculty Staff E-mail System is Scheduled for Saturday (9/7/13) »

Scheduled maintenance will be performed on the Faculty/Staff E-mail system Saturday,  September 7th, between 7:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or v . . .

Amazon Web Services Issues Being Reported (9/3/13) »

A number of people in the VCU community are reporting connection issues when accessing Amazon hosted sites this morning such as wiki.vcu.edu. The problem is being investigated by VCU TS staff. We will post an update when more information is available.  Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. . . .

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