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January 2014 Archives

Oak3 Restarting »

Lotus Notes email server Oak3 is currently restarting.  Users may connect to Aspen3 automatically via the Notes client software or VCU Mail Anywhere, or by IMAP to aspen3.vcu.edu. . . .

Recent Issue in Gmail May Affect Some Users »

Collaboration Services has received notification from Google that between January 15 and January 21, 2014, an issue in Gmail caused some actions, such as sending email to the Trash folder, Spam folder, starring, archiving, or moving to a user defined folder, to be incorrectly applied to a different message than the message the user was viewing. As a re . . .

Maintenance for Lotus Notes E-mail System is Scheduled for Saturday (2/1/14) »

Scheduled maintenance will be performed on the Lotus Notes E-mail system Saturday, February 1, 2014 between 7:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via . . .

REDCap Intro [1/28/14] »

Date: January 28, 2014    |     Time: 1pm-4pm     |     Location: Cabell 320  |   Register   | REDCap is a secure, web-based application designed to support web-based data capture, including surveys. Although it was originally designed for research studies, REDCap can also be used for collecting and managing data for operational su . . .

Google’s Response to the Service Disruption on 1/24/2014 »

See Google's response to the service disruption on Friday 1/24/2014. http://googleblog.blogspot.com/2014/01/todays-outage-for-several-google.html If you have any concerns or questions, please contact Doctor Gee at drgee@vcu.edu   . . .

[UPDATE] VCU Email Service Disruption (1/24/14) »

[Update] Google services seem to be available now. Google should update their alert concerning this event here. It is possible that there will be additional periods of disruption while Google works through this issue. ________________________________________________________ Google Gmail service is experiencing a service disruption. This seems to be . . .

Google Apps Disruption of Some Services »

There appears to be a disruption of service with some Google services, particularly Gmail access.  Other services such as calendar and Google Drive and Sites remain available. Please monitor the Google's Apps Status Dashboard for updates: http://www.google.com/appsstatus#hl=en&v=status&ts=1390590649857. . . .

Excel 2010 Intermediate [2/6/14] »

Date: February 6, 2014   |   Time: 1pm-4pm   |   Location: Cabell 320  |   Register Excel is a spreadsheet program that is able to calculate and analyze numerical data.  This hands-on workshop will show you how to edit and format worksheets, freeze rows/columns, protect cells, add VLOOKUP function and if statements and more. More i . . .

Network Maintenance Scheduled For Saturday Morning (1/25/14) »

VCU Technology Services has scheduled network maintenance for Saturday morning, January 25, 2014, beginning at 5:30 a.m. This work will cause a momentary disruption for systems that are load balanced such as the central authentication system (CAS) for online resources, eServices, myVCU Portal, VCU website  and the VCU virtual private network (VPN) . . .

Excel 2010 Introduction [2/27/14] »

Date: February 27, 2014   |   Time: 9am-12pm   |   Location: Cabell 320   |   Register   | This course covers the basics of using Excel 2010 in the office and teaching environments. Excel is a spreadsheet program that is able to calculate and analyze numerical data. Collected data displays graphically with a chart/graph or in table . . .

Aspen2 Restarting »

Faculty Staff email server Aspen2 is currently restarting.  Users may connect to Oak2 via the Lotus Notes client or VCU Mail Anywhere or via oak2.vcu.edu in their imap client. . . .

[UPDATE 3/6/14] Classroom Clicker Connection Issue (1/17/14) »

[UPDATE 3/6/14] This issue has been resolved after cloning three Blackboard applications servers with the image from the only server that was making connections. Faculty are reporting consistent connectivity. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. __________________________________________________________ . . .

Online Log In Issues (1/15/14) »

Some in the VCU community are experiencing issues logging into VCU online resources. VCU Technology Services staff is investigating. We will post updates as more information comes available. . . .

Banner Forms Experiencing Java Related Issues »

The VCU Technology Services Administrative Systems group has posted a notice that some Banner INB Form customers are experiencing issues when connecting to Banner that is related to Java version 51. For more information please see the notice posted on the Banner blog. . . .

Aspen3 Restarting »

Lotus Notes email server Aspen3 is currently restarting.  Users may connect to Oak3 automatically via the Notes client software or VCU Mail Anywhere, or by using oak3.vcu.edu with an IMAP client. . . .

Access 2010 Introduction [2/4/14] »

Date: February 4, 2014   |   Time: 9am-12pm   |   Location: Cabell 320    |   Register   | Access is a relational database that allows users to create queries, forms, or reports. This beginning class will introduce you to the Access environment and relational database terminology. You will explore and learn how to create database o . . .

HTML5 and CSS3 – Beginners – Part One [2/12/14] »

Date:  February 12, 2014    |    Time: 9am-12pm    |    Location: Cabell 320     |    Register    | This course will review the use of the revised "Ribbon" and helpful topics on using Word 2010-beyond the basics. Word features on document management and formatting will be reviewed. The course will cover tables, headers and foo . . .

Scheduled Maintenance – Lotus Notes Email Servers »

Scheduled maintenance will be performed on the Lotus Notes E-mail system Saturday, January 18, between 7:00 a.m. and 12:00 p.m. During this maintenance window, access to e-mail may be unavailable on your primary server. Access to your e-mail via your alternate server should be available automatically when accessing through VCU Mail Anywhere, or via yo . . .

Blackboard Authentication Issues Update (1/14/14) »

Some in the VCU community have experienced issues with accessing Blackboard over the last week. VCU Technology Services staff believe they have determined that the cause of this issue after testing today. The change seems to have cleared up the authentication issue and is being rolled out to all authentication servers tomorrow morning, Wednesday, Jan . . .

Mac/Apple Mail Users Experience Outbound Sending Issues in Lotus Notes »

Collaboration Services has received a number of requests for assistance from Mac/Apple Mail users.  While no changes have been made on the outbound server, cedar.vcu.edu, users have had to adjust their settings, re-entering their eID password, in order to send outbound email.   Users experiencing this issue may wish to review this document for step-by . . .

PowerPoint 2010 – Introduction [1/30/14] »

Date:  January 30, 2014    |    Time: 9am-12pm    |    Location: Sanger B1-020     |    Register    | PowerPoint is a popular and very powerful presentation program. This course will familiarize you with the easy-to-use interface and will allow you to create a simple PowerPoint 2010 slide presentation. More information:   . . .

Email Scam Making Rounds At VCU This Morning (1/13/14) »

The VCU PhishingNet site is reporting that a new email phishing, or scam, email is being received by many in the VCU community this morning. For more information visit the phishing site at phishing.vcu.edu. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. . . .

Blackboard Log In Issues Reported (1/10/14) »

The Blackboard system is experiencing intermittent log in issues. We are monitoring this issue closely and are working with the vendor to determine the cause. Please report any problems to the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. . . .

Aspen3 Restarting »

Lotus Notes email server Aspen3 is currently restarting.  Users may connect to Oak3 automatically via the client software or VCU Mail Anywhere or via oak3.vcu.edu with an imap client. . . .

Monroe Park Campus Wireless Network Disruption (1/11/14) »

Due to a planned power upgrade at the Harris Hall data center, wireless coverage on Monroe Park Campus will be intermittent on Jan 11th 2013 from 8 a.m. - 2 p.m.  We are expecting most wireless access points to move to a secondary site for routing but during this transition wireless will not be available. MCV campus wireless network connections should . . .

eServices & Banner Forms Maintenance Scheduled For Tuesday Evening (1/7/14) »

VCU Technology Services has scheduled maintenance for eServices and Banner Forms Tuesday evening, January 7, 2014, beginning at 6 p.m. During this work eServices and Banner Forms will be unavailable. Work is expected to be completed by 7 p.m. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. . . .

Wireless Network Maintenance Scheduled For MCV Campus Thursday Morning (1/9/14) »

VCU Technology Services has scheduled maintenance for the wireless network on the MCV campus beginning at 4 a.m. Thursday, January 9, 2014. During this work, customers on the MCV campus can expect intermittent disruptions of wireless network connectivity. This work is expected to be completed by 7 a.m. Please contact the VCU helpIT Center (828-2227, . . .

Google Drive/Docs – Part 1 [1/22/14] »

Date: January 22, 2014  |   Time: 9am - 12:15pm   |   Location: Cabell 320   |   Register   | Google Drive is Google`s version of cloud computing, designed to help you keep users files organized, stored, updated and accessible from anywhere. This training course will teach the user how to organize files, and create and manage folders f . . .

Excel 2010 Introduction [1/23/14] »

Date: January 23, 2014   |   Time: 1pm-4pm   |   Location: Cabell 320   |   Register   | This course covers the basics of using Excel 2010 in the office and teaching environments. Excel is a spreadsheet program that is able to calculate and analyze numerical data. Collected data displays graphically with a chart/graph or in table f . . .

Google Drive/Docs – Part 2 [01/29/14] »

Date: January 29, 2014  |   Time: 9am - 12:15pm   |   Location: Cabell 320   |   Register   | Google Docs is an online word processing application that lets you create and format text documents and collaborate with other people in real time. This course will explore the basics of Google Docs, Google Sheets, Google Slides, Google Forms a . . .

[Update 9:50 a.m. – 1/6/14] Blackboard Course Data Migration Update (1/3/14) »

[Update 9:50 a.m. - 1/6/14] We have received reports that the Blackboard links in the myVCU Portal are working intermittently at this time. If you cannot connect to Blackboard via the myVCU Portal, use blackboard.vcu.edu to access Blackboard. Our staff is working to resolve this problem. ___________________________________________________________ . . .

Google Mail – Organize and Manage Your Inbox [1/9/14] »

Date: January 9, 2014   |   Time:  9am-11am  |   Location: Cabell 320   |   Register   | This course will help you manage your Gmail Inbox more efficiently by instructing how to organize, search, and filter your email. Discover the use of labels as Gmail's more functional alternative to folders. Learn how to create and manage labels . . .

UPDATE: Lotus Notes Email Servers Unavailable due to power outage »

All primary email servers are now available.  Replication of newly arrived emails may take some time to catch up.  Please contact the helpIT Center at 828-2227 for further assistance. -------------------------------------------------------------------------------------------------------- Email access to the primary Lotus Notes email servers, Asp . . .

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