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May 2014 Archives

eServices & Banner Forms Maintenance Scheduled For Friday Evening (5/30/14) »

VCU Technology Services has scheduled maintenance for the system that supports eServices and Banner Forms on Friday, May 30th, 2014, beginning at 6 p.m.  During this work both eServices and Banner forms will be unavailable. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. . . .

[UPDATE 8/14/14 ] VCU helpIT Center Walk-up Counter Relocated »

[UPDATE 8/14/14 ]The VCU helpIT Center has now relocated to their permanent location in the basement of Cabell Library. Please see the VCU helpIT Center webpage for operating hours and method of contact for support. ________________________________________________ [UPDATE] The VCU helpIT Center will be moving back to Cabell Library on Tuesday, Au . . .

Google Slides: Creating Better Presentations [multiple workshops] »

Technology Services is offering a workshop designed for people who are using Google Drive and Google Apps that are interested in learning more about Slides. Users MUST currently be using Google Drive and be a proficient Chrome browser user.The following are prerequisites: Google Chrome, become a power user in one hour! [Instructor-led]Google Drive; . . .

Google Drive; Bring in the Workflow! [multiple workshops] »

Google Drive is secure Google-hosted VCU storage space for your work related files including documents, spreadsheets, images, and other VCU files you work with. Google Drive provides the added benefits of allowing you to share your files with others, access them remotely, and edit any Google Doc in real time. List of Upcoming Classes:  Register    . . .

Google Chrome; Power Hour! [multiple workshops] »

The web browser is arguably the most important piece of software on your computer. You spend much of your time online inside a browser: when you search, chat, email, shop, bank, read the news, and watch videos online, you often do all this using a browser. List of Upcoming Classes:  Register    |   More information:  Other TS Courses . . .

Google Gmail and Calendar [multiple workshops] »

Technology Services is offering a workshop designed for people who are using Google Gmail and are interested in learning more then just the basics of Gmail and Calendar. List of Upcoming Classes:  Register    |   More information:  Other TS Courses . . .

VCU helpIT Center Caller Wait Times Impact (5/22/14) »

The VCU helpIT Center call center staff located in Cabell Library will be moving locations on Thursday due to the noise generated from the Cabell Library renovation project. As a result, VCU helpIT Center customers who call in for support may experience longer than normal wait times for service. Please remain on the line for assistance or feel free . . .

Access 2013: Database Design Strategies [6/26/14] »

Date:  June 26, 2014    |    Time: 9am-11am    |    Location: TAB 202     |    Register    | Have you ever wanted to understand how to design well-formed tables and queries in MS Access? Have you ever wanted to know the pros/cons of table and query design? This is the course for you! More information:  Registration, pre . . .

REDCap Introduction [6/5/14] »

Date: June 5, 2014    |     Time: 1pm-4pm     |     Location: TAB 108 |   Register   | REDCap is a secure, web-based application designed to support web-based data capture, including surveys. Although it was originally designed for research studies, REDCap can also be used for collecting and managing data for operational support pur . . .

VCU Mobile Upgrade Scheduled For Thursday Evening (5/22/14) »

An upgrade to the system that supports many functions in VCU Mobile has been scheduled for Thursday evening, May 22nd, 2014, beginning at 6 p.m. This work may take up to six hours to complete. The following VCU Mobile modules will not be available during this work: Directory Schedule Athletics Courses News Maps Images All other VCU Mobile mod . . .

Possible Network Connectivity Issue (5/22/14) »

One of the VCU Internet providers is again experiencing a service disruption. While we do have a back up Internet connection some in the VCU community may experience a slow connection at times. If a webpage will not load try to reload the page after a short wait. For questions contact the VCU helpIT Center at 838-2227 or helpIT@vcu.edu. . . .

Internet connectivity slowed (5/20/14) »

You may experience slowed access to the Internet.  One of VCU's two Internet connections is down, so all activity is going over one connection.  VCU Networking has contacted the vendor, but we do not yet have an estimated repair time. . . .

Alert: Accessing Google Mail – Faculty/Staff & Students »

If you are attempting to login to either the faculty/staff Google domain (from the apps.vcu.edu page) or the student domain (from the mymail.vcu.edu page), please redirect your login to the vcu.edu home page.  Select either the Student or the Faculty and Staff tab and select Email  (Google).  This will display the VCU Central Authentication System lo . . .

Email Access Disrupted (5/17/14) »

Access to VCU email via apps.vcu.edu (faculty & staff) and mymail.vcu.edu (students) is unavailable at this time. You may access email by using this URL link: http://www.vcu.edu/vcu/email.php The VCU community can also use the email links available on the VCU webpage via the Students and Faculty and staff links at the top of the webpage. VC . . .

Blackboard Temporarily Unavailable (5/16/14) »

Blackboard temporarily unavailable as team works to resolve an issue that has developed after the upgrade. Will post update once we have more information.  Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. . . .

Enhancing Teaching and Learning – What’s New in Blackboard 9.1 SP14 [5/22/14] »

Date: May 22, 2014  |  Time:  2pm-3:30pm   | Location:  Webinar  |   Register   | The Enhancing Teaching and Learning - "What`s New" in Blackboard 9.1 SP14 workshop provides lecture-based instruction covering the GUI-based administrative and teaching and learning functions introduced in Blackboard Learn; between SP 8 and SP 14, the serv . . .

Access 2013 Introduction [7/10/14] »

Date: July 10, 2014   |   Time: 9am-12pm   |   Location: Sanger B1-020    |   Register   | Access is a relational database that allows users to create queries, forms, or reports. This beginning class will introduce you to the Access environment and relational database terminology. You will explore and learn how to create database ob . . .

Brief Internet outage Wednesday morning, 5/14/14 »

An emergency restart of one of the University's two Internet routers will occur between 6:00 AM and 6:30 AM Wednesday morning, 5/14.  Actual outage will be limited to access to North Virginia via the Vortex link for 2-5 minutes.  All other Internet traffic will re-direct to the fail-over router.  However, if you are connected at the time of the f . . .

Incoming Calls To VCU Experiencing Static (5/12/14) »

VCU Telecommunications Services has received reports that incoming calls to VCU are experiencing static, or a crackling sound, on some calls. Our staff is working with Verizon to resolve this issue. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. . . .

Excel 2013 Intermediate [6/5/14] »

Date: June 5, 2014   |   Time: 9am-12pm   |   Location: Sanger B1-020   |   Register   | This course covers the intermediate knowledge of using Excel 2013 in the office and teaching environments. Excel is a spreadsheet program that is able to calculate and analyze numerical data. Collected data displays graphically with a chart/grap . . .

PowerPoint 2013: Animation Techniques [6/10/14] »

Date:  June 10, 2014   |   Time: 9am-12pm   |   Location: Sanger B1-020   |   Register   | PowerPoint 2013 is the latest presentation application from Microsoft. It uses the same interface as PowerPoint 2007 and 2010, the "Ribbon" to organize the commands and tools. Many users are not aware of the full potential the program and its . . .

Enhancing Teaching and Learning – What’s New in Blackboard 9.1 SP14 [5/20/14] »

Date: May 20, 2014  |  Time:  10am-11:30am   | Location:  Webinar  |   Register   | The Enhancing Teaching and Learning - "What`s New" in Blackboard 9.1 SP14 workshop provides lecture-based instruction covering the GUI-based administrative and teaching and learning functions introduced in Blackboard Learn; between SP 8 and SP 14, the serv . . .

Oak3 Restarting »

Faculty Staff email server Oak3 is currently restarting.  Users should automatically connect to Aspen3 via VCU Mail Anywhere or the Lotus Notes client, or via IMAP at aspen3.vcu.edu.  Please contact the helpIT Center at 828-2227 for further assistance. . . .

Enhancing Teaching and Learning – What’s New in Blackboard 9.1 SP14 [5/21/14] »

Date: May 21, 2014  |  Time:  10am-11:30am   | Location:  Webinar  |   Register   | The Enhancing Teaching and Learning - "What`s New" in Blackboard 9.1 SP14 workshop provides lecture-based instruction covering the GUI-based administrative and teaching and learning functions introduced in Blackboard Learn; between SP 8 and SP 14, the s . . .

Exploring PowerPoint 2013 [5/8/14] »

Date:  May 8, 2014    |    Time: 9am-12pm    |    Location: TAB 108     |    Register    | PowerPoint is a popular and very powerful presentation program. This course will familiarize you with the easy-to-use interface and will allow you to create a simple PowerPoint 2013 slide presentation. More information:  Registratio . . .

[Update 4 – 5/18/14] Network Storage System Replacement (5/17/14) »

UPDATE 4: The storage area network upgrade is complete. VCU Computer Center staff are working to bring VCU systems back online. Please report any issue to the VCU helpIT Center at &28-2227 or helpIT@vcu.edu. __________________________________________________________ UPDATE 3: The online support request system, VCU Support Center, will also be u . . .

Network Storage System Replacement (5/17/14) »

The VCU Computer Center will be performing a major upgrade of the network storage system, also known as the storage area network (SAN), on Saturday, May 17th, beginning at 8 a.m. with an estimated completion of 8 p.m. the same day. During this work all systems or services that rely on network storage will be unavailable. This includes network drives use . . .

[Update, 1:50 PM] MPC power outage effects network and telephones [May 2] »

Power restored to all buildings.  Network and telephones should all now be functioning. --------------------------- Power outage effecting multiple buildings on the Monroe Park Campus may cause network and telephone outages. Many of these locations have generators that are running and keeping some network closets functional, but other locations with lo . . .

eServices & Banner Forms Maintenance Scheduled For Friday Evening (5/2/14) »

VCU Technology Services has scheduled maintenance for the systems that power eServices and Banner Forms beginning at 6 p.m. on Friday, May 2, 2014.  During this work eServices and Banner Forms will be unavailable. Maintenance is expected to be completed by 9 p.m. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. . . .

Excel 2013 Introduction [5/29/14] »

Date: May 29, 2014   |   Time: 9am-12pm   |   Location: Sanger B1-020   |   Register   | This course covers the basics of using Excel 2013 in the office and teaching environments. Excel is a spreadsheet program that is able to calculate and analyze numerical data. Collected data displays graphically with a chart/graph or in table for . . .

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We are responsible for implementing and supporting the technology used around campus, such as the network, phones, enhanced classrooms, and Internet-based systems including myVCU, Blackboard, email, and more.

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