Submit a Help Request (804) 828-2227 | itsc@vcu.edu
Send us an e-mail
Get help quickly

Call (804) 828-2227 for immediate assistance.

Live Chat Available Mon - Fri, 9am - 4pm Submit a Help Request

July 2014 Archives

Monroe Park Network Maintenance Scheduled For 6PM (8/05/14) »

VCU Technology Services will be performing network maintenance the Monroe Park campus beginning at 6 p.m. on Tuesday, August 5, 2014. Part of the campus fiber network is being cut due to the construction of the Institute for Contemporary Arts (ICA) at Broad and Belvidere. Temporary fiber has been pulled and the buildings on the old network fiber needs . . .

Access 2013 Intermediate [8/7/14] »

Date: August 7, 2014  |   Time: 9am-12pm   |   Location: Sanger B1-020   |   Register   | Access is a relational database that allows users to create queries, forms, or reports. This is a second level class that will help you acquire skills necessary to create queries, forms, and reports in an Access database. More information: P . . .

Echo360 Lecture Capture System Upgrade Scheduled For Wednesday Morning (7/30/14) »

VCU Technology Services has scheduled an Echo360 lecture capture system upgrade for this Wednesday morning, July 30, 2014, beginning at 8 a.m. Work is expected to be completed by 12 p.m. During this window viewing of video files or processing of previous lecture captures will not be available. Any captures scheduled to take place or happening ad hoc . . .

Excel 2013 Introduction [9/2/14] »

Date: September 2, 2014   |   Time: 9am-12pm   |   Location: TAB 108   |   Register   | This course covers the basics of using Excel 2013 in the office and teaching environments. Excel is a spreadsheet program that is able to calculate and analyze numerical data. Collected data displays graphically with a chart/graph or in table for . . .

Network Maintenance Scheduled For Saturday Morning (8/2/14) »

VCU Technology Services has scheduled maintenance on network equipment for Saturday morning, August 2, 2014 beginning at 6 a.m. A brief outage, up to 30 minutes, is expected due to a reboot of the equipment after applying new code. Buildings affected include the following: 3600 Centre700 CentreCenter for Cultural Experiences in PreventionFMD-JOC Buildi . . .

VCU Computer Center Power Outage Update »

Early this afternoon, a power disruption in downtown Richmond caused the air conditioning in the VCU Computer Center (VCUCC) to shut down. Services have since been restored but servers and network equipment located in VCUCC were powered down due to the inability to keep them safely cooled. Some services were switched over to the backup site while ot . . .

SAN Maintenance Scheduled (8/1/2014 -8/2/2014) »

VCU Technology Services has scheduled maintenance on the SAN (storage area network) at the computer center for Friday, 8/1, 9:00 PM - 8/2, 3:00 AM.  No outage is expected other than a few second disconnect around 2:00 AM. The disconnect will be limited to the following systems:  Business Application Services, Banner: Banner Technical Only, Blackboard, . . .

Cabell Library Power Outage (7/23/14) »

Cabell Library is experiencing a power outage this morning. Service is expected to be restored this afternoon. VCU Technology Services offices have been relocated where possible. The walk-up helpIT Center location was relocated to the Student Commons earlier this summer and is located across from the Career Center just inside the Main Street entrance. . . .

[Postponed] Network Maintenance Scheduled For Monroe Park (7/26/14) »

[POSTPONED] In light of recent code upgrade difficulties, VCU Technology Services has postponed this maintenance for the time being. A notice will be sent out when this work is rescheduled. _______________________________________________ VCU Technology Services has scheduled maintenance on network equipment for Saturday morning, July 26, 2014 beg . . .

Exploring PowerPoint 2013 [7/24/14] »

Date:  July 24, 2014    |    Time: 9am-12pm    |    Location: Sanger B1-020     |    Register    | PowerPoint is a popular and very powerful presentation program. This course will familiarize you with the easy-to-use interface and will allow you to create a simple PowerPoint 2013 slide presentation. More information:  Reg . . .

Atomic Learning Assessment Email (7/19/14) »

An assessment email related to Atomic Learning was inadvertently sent out today, July 19, 2014, to many at VCU. Please feel free to delete the email if you received it as the assessment has been removed. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. . . .

[Resolved] Echo360 Service Disruption (7/17/14) »

[Resolved] The Learning Systems team reports that the Echo360 service disruption has been resolved. Lecture captures and access to stored content are now available. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. ____________________________________________________ The Echo360 lecture capture system is experienci . . .

[UPDATE 2] VCU Internet Disruption (7/17/14) »

[UPDATE 2] We have reports that as a result of the network disruption, a large number of email messages were caught in a queue waiting for delivery. Now that the systems are available the system will be processing these messages throughout the day. _______________________________________________________ [UPDATE] Network disruption resolved. Servic . . .

[POSTPONED] Network Maintenance Scheduled For Monroe Park Equipment (7/21/14) »

[POSTPONED] In light of recent code upgrade difficulties, VCU Technology Services has postponed this maintenance for the time being. A notice will be sent out when this work is rescheduled. ___________________________________________________ VCU Technology Services has scheduled maintenance on network equipment for Monday morning, July 21, 2014 begi . . .

Service Alert – Classroom Support (7/16/2014) »

Due to the gas leak in Cabell Library reported by VCU Police, the classroom support number -- 828-1098 -- is not currently being monitored.  To report classroom issues, please call the helpIT Center, 828-2227, for support. . . .

[Update 8:20 AM – Issue Resolved] Network Maintenance Issue Reported For MCV Campus (7/16/14) »

UPDATE 8:20 AM -- Issue resolved.  All connectivity restored.  The issue was caused when, on restarting the router after the maintenance, a circuit board failed.   Work on a network router in School of Nursing that serves the buildings below has not proceeded as expected. These buildings currently are without telephone or network data serv . . .

[POSTPONED] Two Network Maintenance Updates Scheduled For Monroe Park Equipment (7/19/14) »

[POSTPONED] In light of recent code upgrade difficulties, VCU Technology Services has postponed this maintenance for the time being. A notice will be sent out when this work is rescheduled. ______________________________________________________ VCU Technology Services has scheduled maintenance on network equipment for Saturday morning, July 19, . . .

Google Chrome: Become a Power User [7/29/14] »

Date: July 29, 2014    |     Time: 11am-12 noon     |     Location: TAB 108 |   Register   | The web browers is arguably the most important piece of software on your computer. Learn the "best practices" for effectively managing and using the Google Chrome browser.  The session will cover settings, advances setting, and Synergyse, t . . .

SPSS Level 2 [8/7/14] »

Date: August 7, 2014    |     Time: 1pm-4:30pm     |     Location: Sanger B1-020 |   Register   | IBM SPSS Statistics software is used for statistical analysis and reporting. This is a continuation of the SPSS Level 1 class. It covers the remainder of the workbook used in the Level 1 class, IBM SPSS Statistics 22 Brief Guide, as . . .

SPSS Level 1 [7/21/14] »

Date: July 21, 2014    |     Time: 1pm-4:30pm     |     Location: Sanger B1-020 |   Register   | IBM SPSS Statistics software is used for statistical analysis and reporting. Learning Objectives: Navigate the SPSS Windows interface (Ch 1) Open and save SPSS data files (Ch 1) Run simple analyses and create simple charts (C . . .

VCU SafeNet Wireless Network Authentication Change (7/11/14) »

VCU SafeNet Wireless is changing the way customers log in to the wifi network starting Friday, July 11. This change is scheduled to take place between 6 a.m. and 7 a.m. For most customers, the change will not be noticeable. Some people who use Apple devices may have to authorize a new security certificate that will be presented on screen. Those using W . . .

Wireless Controller Upgrade Scheduled For Friday Morning (7/11/14) »

Network Services staff will perform a code upgrade on the wireless controllers that is expected to resolve the recent issue experienced on the MCV campus. This work is will being at 4 a.m. on Friday morning, July 11, 2014, and is expected to be completed by 7 p.m. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. . . .

eServices & Banner Forms Maintenance Scheduled For Friday Evening (7/11/14) »

VCU Technology Services has scheduled maintenance for the system that powers eServices and Banner Forms beginning at 6 p.m. This work is expected to be completed by 7 p.m. During this maintenance, the eServices and Banner Forms services will be unavailable. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions. . . .

VCU Central Authentication Service (CAS) Test Scheduled For Friday Morning (7/11/14) »

VCU Technology Services will be testing a cloud based method for the VCU Central Authentication Service (CAS) Friday morning, July 11, 2014 beginning at 6 a.m. This test is expected to last no more than 15 minutes. During the 15 minute test, certain applications will only be available directly from their own websites and not available via single sign-o . . .

[Update 7/14/14] Microsoft Windows Update Issue (7/10/14) »

[Update 7/14/14] Thanks to the help of IT administrators and technicians across both campuses, we have isolated the patch that is causing the issue; The July patch for Microsoft's On-Screen keyboard (MS14-039, KB2975685) is believed to be causing issues with the anti-tampering mechanism built into the DDPE clients. It is still unclear why only some mac . . .

WordPress Basics: Blogging 101 [8/5/14] »

Date: August 5, 2014   |   Time: 1pm-3:30pm   |   Location: TAB 108    |   Register   | A blog defines the way websites maintain a rolling newsfeed consisting of frequently updated information primarily focusing on a single topic. You will activate your free VCU WordPress account and become familiar with the WordPress administrative . . .

Photoshop 5.1 Workshop [8/20/14] »

Date: August 20, 2014     |    Time: 9am-12pm    |    Location: Sanger B1-020    |    Register   | Photoshop software provides you with photographic tools used for digital imaging, editing and retouching. It allows you to adjust an image, improve brightness and color, crop and resize, and save the file in various formats. . . .

[Update – 7/11/14] Wireless Network Issue (7/7/14) »

[Update - 7/11/14] Network Services performed the code update this morning for the wireless controllers. The system is being monitored to determine if this update has stabilized the controller performance. Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions or to report any issues. _____________________________________ . . .

REDCap Introduction [7/9/14] »

Date: July 9, 2014    |     Time: 1pm-4pm     |     Location: Sanger B1-020 |   Register   | REDCap enables you to easily create and design data collection instruments (data forms and web surveys) in your web browser. REDCap allows for a variety of question/field types, such as Text Boxes (with validation), Multiple Choice (single . . .

HTML5 and CSS3 Workshop [8/12/14] »

Date:  August 12, 2014   |    Time: 9am-12pm    |    Location: Sanger B1-020     |    Register    | Topics will include basic page creation using HTML5 and CSS3 for layout, text formatting, lists, hypertext links, inline graphics, and creating a website prototype. What do you do when your Web page has errors and/or deprecated t . . .

Excel 2013 Intermediate [7/30/14] »

Date: July 30, 2014   |   Time: 9am-12pm   |   Location:  TAB 108  |   Register   | This course covers the intermediate knowledge of using Excel 2013 in the office and teaching environments. Excel is a spreadsheet program that is able to calculate and analyze numerical data. Collected data displays graphically with a chart/graph or . . .

Our Weblogs

Need Help?

If you need immediate assistance, please contact the helpIT Center at (804) 828-2227 or submit a ticket online. You can also submit feedback through our Feedback form above or leave a comment on specific blog entries.

Don't Get Phished

Don't be a phishing victim - VCU and other reputable organizations will never use email to request that you reply with your password, social security number or confidential personal information. Learn more about phishing »

Follow Us On Twitter

What is VCU Technology Services?

We are responsible for implementing and supporting the technology used around campus, such as the network, phones, enhanced classrooms, and Internet-based systems including myVCU, Blackboard, email, and more.

Archives by Month

2017
2016
2015
2014
2013
2012