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VCU Technology Services Adjusted Schedule During UCI Bike Race Week (Sept. 19-27, 2015)

With the international UCI event visiting Richmond, VCU Technology Services will have adjusted hours and services from September 19 through September 27, 2015. However, most methods for contacting and submitting requests for service will be available as normal. The areas below offer updates concerning their bike race week operations:

VCU helpIT Center
The VCU helpIT Center phone, email, and chat operations will operate as normal. The VCU helpIT Center Monroe Park Campus walk up location in Cabell Library B-30 will operate on a limited schedule Monday – Wednesday 7:30 a.m. – 7 p.m. during race week. This walk up location will be closed Thursday, September 24th – Sunday September 27th. During the closure, the following services will be unavailable at this location: AV equipment check outs, gradeIT test scanning services, consulting services, and walk up support services.

The VCU helpIT Center MCV walk up location in Sanger B1-018 will be closed Monday, September 21st through Friday, September 25th. During the closure, the following services will be unavailable at this location: gradeIT test scanning services, consulting services, and walk up support services.

Campus Card Services
VCUCard Monroe Park Campus location
There will be no card production on the Monroe Park campus. If someone needs a new/replacement card, the VCUCard Sanger office will be open.

  • RamBucks deposits can be made online.

VCUCard Sanger location
Sanger office will be open normal hours (subject to change based on bike routes).

Desktop Services
Desktop Services will have a limited staff on campus during the UCI event. Customers may submit a request by using the traditional service request methods via ServiceDesk.vcu.edu, calling the VCU helpIT Center, or sending your technician an email.

Your Desktop Services technicians will be able to troubleshoot your office PCs by logging into the PC remotely. If additional help is needed, a technician will come on site for assistance.

Learning Systems
For Learning Systems, it will be business as usual (even support) for Blackboard and all components and tools of the system, including Collaborate; Echo360; and LonCapa.

Media Support Services
Engineering and Design and Video Production and Teleconferencing will be closed. Classroom Support will be open M-F 8 a.m. – 4:30 p.m. with very limited support on both campuses.

Networking
VCU SafeNet Wireless and Eduroam will remain in place. There will be no VCU Guest Wireless network access during bike race week.

Telecommunications
VCU Telecommunications Services offers remote access options to your university or hospital telephone number via alternate telephone numbers (i.e. LAN line or mobile phone) and/or computer.

  • If voicemail is associated with the line, users can set up calling options using Find Me, Notify Me, or Call Me through our web interface via a computer.  The customer controls where, when, and/or how calls are sent to an alternate telephone number.  For details on using these options, visit the Telecommunications Services User Guides web page.
  • Avaya one-X Mobile and Avaya Communicator are applications loaded on an Apple iOS or Google Android mobile device.  Calls to the office number simultaneously ring to the desk and mobile device and calls placed from the mobile device, via the application, give the appearance of the office number to the called party. Unanswered calls will roll to the office voice mail, unless a customer is active on a call and a second call presents; in this case, the call will go the alternate telephone number’s voicemail.  For more details, visit the Telecommunications Services mobile app web page.

Please contact the VCU helpIT Center (828-2227, helpIT@vcu.edu) with any questions.

Posted by garbettgl on Monday, September 14, 2015, at 12:59 pm

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