Submit a Help Request (804) 828-2227 |
Send us an e-mail
Get help quickly

Call (804) 828-2227 for immediate assistance.

Live Chat Available Mon - Fri, 9am - 4pm Submit a Help Request

February 2016 Archives

Session Timeouts in Blackboard »

Learning Systems and Blackboard Managed Hosting have concluded our investigation into session timeouts in Blackboard.  We have determined that the timeouts are not being generated by the Blackboard system. We will continue to investigate any session timeouts upon notification to the HelpIT Center. . . .

Blackboard Maintenance Saturday (03/05/16) »

We have been notified by Blackboard Managed Hosting that they will be performing maintenance on Blackboard - Saturday, March 5th, 2016. Begin Time: Saturday, March 5th, 2016 2:00am End Time: Saturday, March 5th, 2016 6:00am During this maintenance window, clients WILL experience an interruption to their production Blackboard services. Blackboa . . .

UPDATE Login to Google – Server Error 2/25/2016 7:01 AM »

UPDATE - Users should now be able to login to Google from the VCU homepage, and   . . .

Echo360 Maintenance Scheduled For Monday (03/07/16) »

Learning Systems will be upgrading the Production Echo360 System on Monday, March 7th, 2016 beginning at 8:00AM Begin Time: Monday, March 7th, 2016 08:00 AM End Time:  Monday, March 7th, 2016 11:00 AM Affected Users: Production Echo360 system will be unavailable to clients Please contact the VCU helpIT Center (828-2227, with any . . .

Banner Maintenance Scheduled For Friday (02/19/16) »

VCU Technology Services has scheduled upgrades for the systems that support eServices between 6P.M. and 8P.M. on Friday, February 19, 2016. During this time, eServices and all Banner Forms will be unavailable while these upgrades are installed. Please contact the VCU helpIT Center (828-2227, with any questions . . .

[Resolved] Blackboard Login Issues Reported (2/7/16) »

[Resolved] The Learning Systems team reports that after working with the vendor the issue is now resolved. Please contact the VCU helpIT Center (828-2227, should you continue experiencing issues with accessing Blackboard. _________________________________________________________ The VCU helpIT Center has reported receiving a number . . .

Lynda @ VCU Service Interruption »

We're sorry for the inconvenience. is currently experiencing a service interruption. Our technical team has been notified and we're working to quickly resolve the issue. Thanks for your patience, — . . .

Our Weblogs

Need Help?

If you need immediate assistance, please contact the helpIT Center at (804) 828-2227 or submit a ticket online. You can also submit feedback through our Feedback form above or leave a comment on specific blog entries.

Don't Get Phished

Don't be a phishing victim - VCU and other reputable organizations will never use email to request that you reply with your password, social security number or confidential personal information. Learn more about phishing »

Follow Us On Twitter

What is VCU Technology Services?

We are responsible for implementing and supporting the technology used around campus, such as the network, phones, enhanced classrooms, and Internet-based systems including myVCU, Blackboard, email, and more.

Archives by Month