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March 2016 Archives

VCU helpIT Center Becomes IT Support Center On April 4th (3/29/16) »

On Monday, April 4th, 2016, the VCU helpIT Center will become the IT Support Center. Please be aware of their new contact information: IT Support Center - - 804-828-2227 - . . .

Blackboard Building Blocks Update Monday (04/11/16) »

Blackboard building blocks will be updated to the latest versions, beginning at 2:00am on Monday, April 11th, 2016. These updates should be completed by 6:00am. Although the updates are being done without taking the system offline, there will be brief interruptions in service for the particular tool (and any dependent upon it) that is being updated. . . .

Service Desk Customer Satisfaction Surveys Go Live March 24th, 2016 »

To better gauge customer satisfaction, a new survey tool has been developed in Service Desk and will go live on the morning of Thursday, March 24th. Upon the resolution of an incident or request by a technician, the customer will now receive an email notification prompting them to navigate to Service Desk to fill out a short, five-question survey which . . .

Google Reporting Issue with Google Drive »

Google is investigating reports of an issue with Google Drive.  Please visit for updates.   . . .

Session time-out issues impacting some Blackboard users »

Technology Services is investigating session time-out issues that are impacting some users in Blackboard. When this occurs, users are logged out of Blackboard, but are able to immediately log back in.  Additional information will be posted as it becomes available. . . .

Google Forms Security and Student Access »

For faculty/staff who would like to share a Google Form (with required authentication) with students, a student must first login to their myVCUmail account before going to the Google Form link.  If a student has not authenticated to their myVCUmail account in the browser, the Google Form will redirect the student to the VCU Central Authentication Syst . . .

[Resolved] Network Connectivity Issue At Cabell Library (3/8/16) »

[Resolved] Network Services reports that network service Cabell has been restored. They will continue to work with the vendor for a long-term solution but the service is again available. __________________________________________________________ Network Services reports that there is an issue with network connectivity in Cabell Library. Staff is . . .

Banner Upgrade Scheduled For Tuesday (03/8/16) »

VCU Technology Services has scheduled upgrades for Banner between 6P.M. and 9P.M. on Tuesday, March 8, 2016. During this time, Banner, Banner: Production INB, Banner: Production Self-Service will be unavailable during this time. Please contact the VCU helpIT Center (828-2227, with any questions . . .

Telecommunications Maintenance Scheduled For Sunday Morning (3/13/16) »

VCU Technology Services has scheduled network maintenance from 9:00 am to 11:30 am. on Sunday morning, March 13, 2016 in Hibbs Hall. VCU data and voice are expected to be interrupted for approximately 2 hours. Please contact the VCU helpIT Center (828-2227, with any questions. . . .

Google Drive Issue Being Investigated »

Google reports that some users are reporting an issue with Google Docs and Google Drive.  Google is continuing to investigate.  Please visit for updates. . . .

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