Submit a Help Request (804) 828-2227 |
Send us an e-mail
Get help quickly

Call (804) 828-2227 for immediate assistance.

Live Chat Available Mon - Fri, 9am - 4pm Submit a Help Request

April 2016 Archives

Network Maintenance Scheduled For Saturday Morning (4/30/16) »

VCU Technology Services has scheduled network maintenance on Saturday morning, April 30, 2016. Network Services will be replacing a data switch on the second floor at Sports Medicine on 4/30/2016 At 6:00 AM. Network and telecommunication connectivity may be unavailable for approximately 90 minutes. Please contact the IT Support Center (828-2 . . .

Blackboard Learn Upgrade (05/17/16) »

The VCU Blackboard system will be upgraded to a newer version beginning at 8:00pm on Tuesday, May 17th, 2016. Begin Time: Tuesday, May 17th, 2016, 8:00pm (EST) End Time: Wednesday, May 18th, 2016, 8:00pm (EST) Blackboard will NOT be available during the upgrade,  starting at 8:00pm on Tuesday, May 17th.  We expect the upgrade to take less than . . .

[UPDATE 4/22/16] MCV Campus Network Connectivity Issue (4/21/16) »

[UPDATE 4/22/16] The work to repair the damage from the network connectivity disruption event yesterday on the MCV campus is going to take more time than originally thought. Network Services has scheduled additional repair work to begin tonight, Friday, April 22nd, at 6 p.m. and continue through to 6 a.m. on Saturday, April 23rd. The locations listed . . .

Google Reporting Issue with Gmail »

Google is investigating reports of an issue with Gmail.  Please visit for updates.   . . .

Network Maintenance Scheduled For Sunday Morning (4/24/16) »

VCU Technology Services has scheduled network maintenance from 7 a.m - 10 a.m. on Sunday morning, April 24, 2016. Network Services will be conducting maintenance at Siegel Center. During this time users may experience loss of wired, wireless and VoIP(Voice over IP Telephone) network connectivity sporadically. Impacted locations may invol . . .

Blackboard Collaborate Web Conferencing Maintenance (04/22/16) »

Blackboard Collaborate will be performing maintenance during their regularly scheduled maintenance window on Friday, April 22nd, 2:00am - 4:00am. Begin Time: Friday, April 22nd, 2016 2:00am End Time: Friday, April 22nd, 2016 4:00am Affected Users: Blackboard Collaborate Sessions Maintenance listed above WILL require a service interruption of u . . .

[Resolved] Telephone Service Disruption (4/13/16) »

[Resolved] VCU Telecommunications Services reports they have a short-term fix in place and will work on a long-term solution moving forward. _________________________________________________________ VCU Telecommunication Services has reported an issue with telephone menu functions for some areas on campus and VCU Health. Areas affected include: . . .

Network Traffic To Some Foreign Countries Disrupted (4/12/16) »

Network Services is reporting that some network traffic to foreign countries is being disrupted at this time. Our staff is currently working to resolve. Please contact the IT Support Center (828-2227, with any questions. . . .

Hunton Hall Network Connectivity Issue (11/28/2016) »

Network Services have detected a network outage at 1110 E. Broad Street, Hunton Hall on MCV campus.  Fiber connectivity to this building has been lost and we are working on finding the cause. All network communication is down currently at this site. Please contact the IT Support Center (828-2227, with any questions. . . .

Google Reporting Issue with Google Drive »

Google is investigating reports of an issue with Google Drive.  Please visit for updates. . . .

Our Weblogs

Need Help?

If you need immediate assistance, please contact the helpIT Center at (804) 828-2227 or submit a ticket online. You can also submit feedback through our Feedback form above or leave a comment on specific blog entries.

Don't Get Phished

Don't be a phishing victim - VCU and other reputable organizations will never use email to request that you reply with your password, social security number or confidential personal information. Learn more about phishing »

Follow Us On Twitter

What is VCU Technology Services?

We are responsible for implementing and supporting the technology used around campus, such as the network, phones, enhanced classrooms, and Internet-based systems including myVCU, Blackboard, email, and more.

Archives by Month