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July 2016 Archives

Blackboard Production Maintenance – Service Impacting – Friday, July 29th, 2016 »

We have been notified by Blackboard Managed Hosting that they will be performing maintenance on Blackboard - Friday morning, July 29th, 2016 Begin Time: Friday, July 29th, 2016 2:00 a.m. US Eastern (UTC/GMT-4) End Time: Friday, July 29th, 2016 6:00 a.m. US Eastern (UTC/GMT-4) Details: During this maintenance window, VCU WILL experience . . .

Crestron/Echo360 Touch Panel Issue »

Media Support Services and Learning Systems are investigating a communication issue between  the Crestron classroom touch panels and Echo360 capture appliances. This is primarily affecting touch panels and capture appliances in the following locations: School of Medicine School of Dentistry School of Pharmacy School of Nursing Academic Learni . . . and Blackboard Building Block Issue »

Update, September 19, 2016: The patch has been successfully applied to Blackboard production. is now working as expected. Update, September 15, 2016: We are currently testing a proposed solution from Upon completing tests, we will post updates as they become available. Until we reach a solution, pl . . .

Access to the City of Richmond via VPN or Internet is Currently Unavailable »

Issue: Access to the City of Richmond via VPN or Internet is currently down. This is affecting the VCU Police at this time for 911 Dispatches. Reason: Verizon Internet service is experiencing outages throughout the East Cost The City of Richmond uses Verizon for access to the Internet See Link for more details: . . .

[UPDATE] Blackboard Links (7/20/16) »

[UPDATE] Issue has been determined to be a issue and the vendor is working to resolve. VCU is currently experiencing problems with authenticating to from playlists posted on VCU Blackboard courses. The issue has been reported to and at this time we have no estimated time of resolution. For the time being, instruct stude . . .

Banner Upgrade Scheduled For Friday (08/5/16) »

VCU Technology Services has scheduled upgrades for Banner on Friday, August 5, 2016 between 6P.M. and 11:45P.M. Banner Production Student and Accounts Receivable software will be unavailable during this time. Please contact the IT Support Center (828-2227, with any questions. . . .

Google Reporting Issue with Gmail »

Google has reported that they are investigating an issue with Gmail.  Please visit for updates. . . .

ZixPort Service Issue »

ZixCorp is currently experiencing a temporary issue with the ZixPort service. During this time your ZixPort recipients may experience the following symptoms: 1. A delay in ZixPort secure message notifications 2. Delays or errors while attempting to access a ZixPort secure message. ZixCorp engineers are currently working on the problem and they exp . . .

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