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March 2017 Archives

Google retiring support for older versions of the Google Drive plug-in for Microsoft Office »

Google has identified user accounts in our domain using versions 1.6.13.0 or older of the Google Drive plug-in for Microsoft Office client. The Google Drive plug-in authentication flow has been updated to address Google’s efforts to modernize OAuth interactions in native apps for better usability and security. It’s critical that users upgrade to the . . .

Google Reporting Issue with Google Hangouts »

Google is investigating reports of an issue with Google Hangouts. Messages may be delayed. Please visit https://www.google.com/appsstatus for updates. . . .

VCU Reporting Center Maintenance Scheduled To Begin Friday Morning (3/24/17) »

The VCU Reporting Center is scheduled to undergo maintenance beginning at 9 a.m. on Friday, March 24th, 2017. This work will be completed sometime during the evening on Sunday, March 26, 2017. During this maintenance window, the VCU Reporting Center will be unavailable. We will notify affected parties when we have completed the work. If you have any . . .

Google Reporting Issue with Google Drive »

Google is investigating reports of an issue with Google Drive.  Please visit https://www.google.com/appsstatus for updates. . . .

Microsoft Office Now Available At No Cost For All VCU Community »

VCU is now offering Microsoft Office downloads via the Office 365 portal at no charge to VCU faculty, staff and students for personal use. By making these downloads available through the MS Office 365 portal, all VCU community members are eligible to download MS Office on up to 5 devices per person to use during their time as a student or employee at VC . . .

Network Maintenance Scheduled For Sunday (3/19/17) »

VCU Technology Services has network maintenance scheduled for March 19, 2017, from 6 am through 10 am. Network Services will be making a change where border routers connected to Internet Service Providers(ISP) will go offline for approximately 5 or more minutes at a time.   Complete internet outage is not expected during this change window but mul . . .

[Update 6:45 p.m.] VCU SafeNet Service Disruption (3/10/17) »

[Update 6:45 p.m.]  Network Services has completed rolling back the update that was applied last night. The SafeNet and VCU Guest wireless networks are stable at this time. Network Services will continue to monitor the wireless network. If you have any questions or issues with wireless network connectivity, please contact the IT Support Center at . . .

Google Apps Availability (3/10/17) »

Google is currently pushing out updates to various services related to G Suites, formerly Google Apps, which may impact service availability. G Suites powers VCU faculty and staff appsforVCU and student myVCUmail services. Any service disruptions are likely to be only for a few minutes. If a service is not available, wait for a bit, even as long as 15 . . .

Network Maintenance Scheduled For Thursday Evening (3/9/17) »

VCU Technology Services has network maintenance scheduled to begin at 10:30pm, March 9, 2017 until 2:00am March 10, 2017. During maintenance, ALL wireless throughout the university will be impacted sporadically. Please contact the IT Support Center (828-2227, itsc@vcu.edu) with any questions. . . .

Echo360 Maintenance Scheduled (3/10/17) »

We will be performing required maintenance on Echo360 - Friday, March 10th, 2017 Begin Time: Friday, March 10th, 2017 05:30 US Eastern (UTC/GMT-4) End Time: Friday, March 10th, 2017 06:30 US Eastern (UTC/GMT-4) Details: During this maintenance window, VCU Echo360 will NOT be available for viewing via the EchoPlayer. Thank you for your continue . . .

[Update 3/10/17] Office 365 Portal Service Disruption for VCU Customers (3/9/17) »

[Update 3/10/17] This work continues. While we termed this as maintenance in the earlier message, migration is closer to what is actually going on. Prior to VCU taking ownership of an Office 365 tenant, we needed to consolidate three Office 365 tenants that had been set up randomly in the past into a single VCU-managed Office 365 tenant. Think of an Off . . .

Blackboard Upgrade Scheduled For May 16th (5/16/17) »

For ongoing updates concerning this upgrade, please visit this post on the Learning Systems Announcements blog. The VCU Blackboard system will be unavailable beginning at 8:00 p.m. on Tuesday, May 16, 2017, while it is upgraded to a newer version. Begin Time: Tuesday, May 16th, 2017, 8:00 p.m. (EST) End Time: Wednesday, May 17th, 2017, 8: . . .

Echo360 Maintenance Scheduled For Wednesday (3/8/17) »

Update March 8, 2017, 8 AM : The Production Echo360 upgrade has been completed successfully today at 7:00 am.   All Echo360 functions are available. __________________________ The Echo360 production system will be upgraded from version 5.5 sp9 to 5.5 sp15 on Wednesday, March 8, 2017, between the hours of 5:30 a.m. and 7:30 a.m. The system will b . . .

Unexpected VCU eID Password Reset Prompts (3/02/17) »

A large number of password reset notifications were inadvertently issued today. While there is a new VCU security initiative to require password minimum length to be 12 characters, this should only have affected customers today whose expiration was up and have received the previous notification emails for changing the VCU eID password. VCU Technolog . . .

12 Character VCU Password Reset Issued (3/02/17) »

To better enhance our security features, VCU is implementing a 12 Character VCU Password Reset. Users will be notified a login to meet the new 12 character requirements with a change of password prompt. This is an official VCU security initiative. Thank you for your patience in better securing you and VCU. Please contact the IT Support Center . . .

eServices & Banner Forms Upgrade Scheduled For Saturday (3/25/17) »

VCU Technology Services has scheduled upgrades for Banner Production Forms and eServices on Saturday, March 25 from 8 am - 11:30 am for an ODS database upgrade. Thank you for your patience during these upgrades. Please contact the IT Support Center (828-2227, itsc@vcu.edu) with any questions. . . .

Banner Upgrade Scheduled For Friday (3/3/17) »

VCU Technology Services has scheduled upgrades for Banner Production Forms and eServices, Friday, March 3  from 6 pm - 9 pm for upgrades. Thank you for your patience during these upgrades. Please contact the IT Support Center (828-2227, itsc@vcu.edu) with any questions. . . .

UPDATE: Echo360 Maintenance Scheduled (3/3/17) »

Update: March 3, 2017, 7:45 AM The Echo360 system is still unavailable as we work through the final procedures for the database changes to ensure the system is fully functional. We apologize for the maintenance taking longer than anticipated. and are making every effort to have the system online by 8:00 am.  Additional information will be communi . . .

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