The VCU Computer Center has scheduled maintenance for the server room back up generator beginning Friday morning, February 17th, 2017. This work has been scheduled based on results of the weekly generator test that takes place each Thursday morning. The output of the generator was less than expected from the most recent test and the vendor is visitin . . .
Learning Systems is investigating issues impacting some Blackboard courses. Any SoftChalk content in Blackboard is currently not functioning and displays an error message that the content has been disabled. Similar messages have been seen when attempting to publish content from the SoftChalk application directly to Blackboard courses.
We have reached . . .
The Lynda.com website is currently down. The outage has been reported to the company who are currently working towards a resolution. There is no ETA at this time of when the site will be fixed. Updates to this outage will be posted as available.
If you have any questions, please contact the IT Support Center: http://go.vcu.edu/itsc . . .
[UPDATE February 6, 2017] Verizon resolved the affected phone service on Sunday, February 5, 2017. All VCU and VCU Health phone lines are reported to be back in service.
Please contact the VCU IT Support Center (828-2227, email@example.com) should you require assistance.
[UPDATE 2/4/17] Verizo . . .
VCU Technology Services has scheduled upgrades for myVCU portal.
The myVCU portal will be unavailable between 6:00-6:15am on Monday, February 6, 2017 for routine maintenance.
Thank you for your patience during these upgrades.
Please contact the IT Support Center (828-2227, firstname.lastname@example.org) with any questions. . . .
Network Services has scheduled an update for wireless network equipment for Wednesday, January 25th, 2017, at 6 a.m. in the morning. The maintenance window to perform this work is scheduled to be completed by 7 a.m. Wireless network availability for VCU SafeNet, VCU Guest, and Eduroam will be unavailable for a 30 minute period during the maintenance . . .
VCU Technology Services has scheduled upgrades for Banner on Friday, January 27, 2017 between 6P.M. and 10P.M.
Banner Forms and Banner Self Service (eServices) will be unavailable from 6 pm - 10 pm on Friday, January 27 while upgrades are being applied.
ODS Production will be down for restaging from 9 to 11 pm.
Thank you for your patience du . . .
As of January 17th, 2017, all Blackboard accounts are receiving an error message when instructors attempt to post Lynda.com content on their Blackboard course or organization: Error message: Before you can browse lynda.com content, your Blackboard System Administrator must configure the lynda.com Building Block with valid API keys. Error message: Mi . . .
Google is investigating reports of an issue with Google Drive. Please visit https://www.google.com/appsstatus for updates. . . .
The following VCU locations listed below currently do not have network connectivity:
3600 West Broad St.
700 East Franklin St.
1314 West Main St.
VCU Rice Center
This is due to an issue with the one of our internet connection that brings Windstream ISP to VCU Data Center at UCC is down. We are working with the provider to restore services as qu . . .
If you need immediate assistance, please contact the helpIT Center at (804) 828-2227 or submit a ticket online. You can also submit feedback through our Feedback form above or leave a comment on specific blog entries.
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What is VCU Technology Services?
We are responsible for implementing and supporting the technology used around campus, such as the network, phones, enhanced classrooms, and Internet-based systems including myVCU, Blackboard, email, and more.