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Archived Alerts

Blackboard Production Maintenance – Service Impacting – Friday, July 29th, 2016 »

We have been notified by Blackboard Managed Hosting that they will be performing maintenance on Blackboard - Friday morning, July 29th, 2016 Begin Time: Friday, July 29th, 2016 2:00 a.m. US Eastern (UTC/GMT-4) End Time: Friday, July 29th, 2016 6:00 a.m. US Eastern (UTC/GMT-4) Details: During this maintenance window, VCU WILL experience . . .

Access to the City of Richmond via VPN or Internet is Currently Unavailable »

Issue: Access to the City of Richmond via VPN or Internet is currently down. This is affecting the VCU Police at this time for 911 Dispatches. Reason: Verizon Internet service is experiencing outages throughout the East Cost The City of Richmond uses Verizon for access to the Internet See Link for more details: . . .

[UPDATE] Blackboard Links (7/20/16) »

[UPDATE] Issue has been determined to be a issue and the vendor is working to resolve. VCU is currently experiencing problems with authenticating to from playlists posted on VCU Blackboard courses. The issue has been reported to and at this time we have no estimated time of resolution. For the time being, instruct stude . . .

Google Reporting Issue with Gmail »

Google has reported that they are investigating an issue with Gmail.  Please visit for updates. . . .

ZixPort Service Issue »

ZixCorp is currently experiencing a temporary issue with the ZixPort service. During this time your ZixPort recipients may experience the following symptoms: 1. A delay in ZixPort secure message notifications 2. Delays or errors while attempting to access a ZixPort secure message. ZixCorp engineers are currently working on the problem and they exp . . .

Echo360 Upgrade Scheduled For Wednesday (07/13/16) »

Update July 13, 2016 2:12 P.M. The Echo360 upgrade was successful and all functions are available on the production EchoSystem Server (ESS) ___________________________________________________________ The Echo360 system will be unavailable on Wednesday, July 13th, 9:00am – 3:00pm while the system is upgraded to a newer version. All function . . .

Blackboard VoiceThread Upgrades Scheduled for Sunday, July 3, 2016 »

VCU Technology Services received the following bulletin from VoiceThread: VoiceThread will be performing system upgrades on Sunday, July 3, 2016 from 12:00 AM to 8:00 AM EDT. VoiceThread service will be unavailable during this window. Begin Time: Sunday, July 3rd, 2016 12:00AM EDT End Time: Sunday, July 3rd, 2016 8:00AM EDT Duration: 8 . . .

Echo360 Upgrade Scheduled For Wednesday (07/13/16) »

The Echo360 system will be unavailable on Wednesday, July 13th, 9:00am – 3:00pm while the system is upgraded to a newer version. All functions in the Echo360 system will be unavailable during the upgrade–capturing, publishing, playback, viewing, etc. Any updated information about the upgrade will be posted to this blog.  For any questions o . . .

Google disabling support for SSLv3 and RC4 for Gmail IMAP mail clients »

Google users may now be restricted from connecting to Gmail from SSLv3 or RC4 connections.  The vast majority of mail clients already favor modern TLS connections over outdated ones, so the majority of users are not affected by this change.  If you are experiencing difficulty connecting to your Google mail via an older IMAP client, consider upgrading . . .

[Resolved] Network Connectivity Issue For Off Campus Sites (6/20/16) »

[Resolved] Connections for the VCU off site locations has been restored. The issue was a damaged/cut fiber cable not at VCU but along the way to northern Virginia. _________________________________________________________ We have reports that some offsite VCU locations are experiencing network connectivity issues. Network Services has determined th . . .

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What is VCU Technology Services?

We are responsible for implementing and supporting the technology used around campus, such as the network, phones, enhanced classrooms, and Internet-based systems including myVCU, Blackboard, email, and more.

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