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Archived Alerts

[UPDATE 4/22/16] MCV Campus Network Connectivity Issue (4/21/16) »

[UPDATE 4/22/16] The work to repair the damage from the network connectivity disruption event yesterday on the MCV campus is going to take more time than originally thought. Network Services has scheduled additional repair work to begin tonight, Friday, April 22nd, at 6 p.m. and continue through to 6 a.m. on Saturday, April 23rd. The locations listed . . .

Google Reporting Issue with Gmail »

Google is investigating reports of an issue with Gmail.  Please visit https://www.google.com/appsstatus for updates.   . . .

Network Maintenance Scheduled For Sunday Morning (4/24/16) »

VCU Technology Services has scheduled network maintenance from 7 a.m - 10 a.m. on Sunday morning, April 24, 2016. Network Services will be conducting maintenance at Siegel Center. During this time users may experience loss of wired, wireless and VoIP(Voice over IP Telephone) network connectivity sporadically. Impacted locations may invol . . .

Blackboard Collaborate Web Conferencing Maintenance (04/22/16) »

Blackboard Collaborate will be performing maintenance during their regularly scheduled maintenance window on Friday, April 22nd, 2:00am - 4:00am. Begin Time: Friday, April 22nd, 2016 2:00am End Time: Friday, April 22nd, 2016 4:00am Affected Users: Blackboard Collaborate Sessions Maintenance listed above WILL require a service interruption of u . . .

[Resolved] Telephone Service Disruption (4/13/16) »

[Resolved] VCU Telecommunications Services reports they have a short-term fix in place and will work on a long-term solution moving forward. _________________________________________________________ VCU Telecommunication Services has reported an issue with telephone menu functions for some areas on campus and VCU Health. Areas affected include: . . .

Network Traffic To Some Foreign Countries Disrupted (4/12/16) »

Network Services is reporting that some network traffic to foreign countries is being disrupted at this time. Our staff is currently working to resolve. Please contact the IT Support Center (828-2227, ITSC@vcu.edu) with any questions. . . .

[Resolved] Monroe Park Network Connectivity Issue (4/7/2016) »

[Resolved] Network Services is reporting that service is restored but will continue to work to determine cause for final resolution. _________________________________________________________ Network Services is reporting a network equipment issue in the Siegel Center that affects other VCU buildings as well. Staff are working to resolve. Please conta . . .

Google Reporting Issue with Google Drive »

Google is investigating reports of an issue with Google Drive.  Please visit https://www.google.com/appsstatus for updates. . . .

Blackboard Building Blocks Update Monday (04/11/16) »

Blackboard building blocks will be updated to the latest versions, beginning at 2:00am on Monday, April 11th, 2016. These updates should be completed by 6:00am. Although the updates are being done without taking the system offline, there will be brief interruptions in service for the particular tool (and any dependent upon it) that is being updated. . . .

Service Desk Customer Satisfaction Surveys Go Live March 24th, 2016 »

To better gauge customer satisfaction, a new survey tool has been developed in Service Desk and will go live on the morning of Thursday, March 24th. Upon the resolution of an incident or request by a technician, the customer will now receive an email notification prompting them to navigate to Service Desk to fill out a short, five-question survey which . . .

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What is VCU Technology Services?

We are responsible for implementing and supporting the technology used around campus, such as the network, phones, enhanced classrooms, and Internet-based systems including myVCU, Blackboard, email, and more.

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