Technology Services: From the CIO

October, 2018 CIO Update »

Due to an error on my part, I missed publishing this a couple weeks ago.  Please consider this my October blog, and please look out for my November entry after Thanksgiving.  Today’s entry features our exciting new printing initiative, our work to improve accessibility, and our Student Technology Advisory Committee.

Coming soon: Campus-wide print improvements!

VCU is excited to announce our new partnership with Canon Solutions America, Inc. that will reinvent our print experience across all campuses.  This initiative will deliver improvements to managed print services for faculty and employees.

Here’s a sneak-peek at what’s coming:  New, reliable print devices that simply work better

  • Our goal is to provide more convenient locations, more options for color printing, and more reliable, higher quality technology that is cutting edge.
  • We’re transitioning to brand-new, fast, reliable Canon multifunction devices that print, copy, scan, and fax
  • We’re introducing new secure, print anywhere technology, which allows you to print your job, then retrieve it—when you want—at any Canon printer
  • This program will deliver both cost and environmental savings to individuals, departments and the University
  • Improved tracking of print consumption and simplified invoice delivery for fiscal administrators

We believe these new solutions will make everyone’s life a little easier. They’ll also help the University save time, money, and the environment by consolidating administration and optimizing device performance.

Be on the lookout for the Canon team who will be working with TS to inventory print devices around campus in the coming weeks.  Answer a brief survey at to expedite the inventory process. And then watch out for more information as we begin to offer and implement this exciting new programs!

National Disability Employment Awareness Month 2018, Champion of Accessibility Awards, EIT Accessibility Coordinator

October was National Disability Employment Awareness Month (NDEAM), which has celebrated disability inclusion for more than 70 years. This annual campaign seeks to raise awareness regarding disability employment issues as well as highlighting the various contributions of the American workforce with disabilities.

VCU’s Transforming Accessibility Initiative emphasized this year’s NDEAM theme, “America’s Workforce: Empowering All,” with the creation of the Champions of Accessibility Awards. These awards acknowledge VCU faculty, staff, and students that have made significant contributions to VCU accessibility and general disability support. Technology Services, using our web governance hat, presented the first annual Digital Certainty Index (DCI) awards as part of the Champions of Accessibility. The DCI is a measurement of a website’s accessibility and usability, while also comparing websites within the same industry. The DCI was developed by SiteImprove, an application Technology Services acquired in 2017 to evaluate and remediate VCU web accessibility.

The DCI awards were split into three categories including large (over 200 webpages), medium (25-99 webpages), and small (less than 25 webpages). Physics was awarded the highest DCI for large websites, Biology received the award for medium websites, and Web Standards, a site developed by the T4 group including Sam Yerkes, Joel Eisner received the small website honors. This award accentuates the continual commitment of Technology Services to digital inclusiveness at VCU.

To that end, Technology Services has added a new position to the Web Services group. The EIT Accessibility Coordinator, Corie Forrest, was hired this month to continually evaluate digital accessibility and develop remediation strategies for VCU’s information systems.

Student Technology Advisory Committee (STAC)

This year marks the fifth year anniversary for the Student Technology Advisory Committee. The committee, also known as STAC, is a vital component for VCU Technology Services (VCU TS) and our partners to learn about the needs of students in order to ensure we are providing the best support to students for academic success in and out of class. The committee advises VCU TS in matters related to service design and implementation, programming, and promotion of technology at VCU. Specifically, STAC is designed to:

-Advise and assist in the design and implementation of services affecting all students

-Offer a student perspective on relevant VCU Technology Services issues

-Participate in projects or activities that promote VCU Technology Services among students

Thanks to the students below who make up the 2018-19 Student Technology Advisory Committee:


Linda Alexander Garland Alvey
Amy Ariel Sharukh Arshad
Lexine Diaz Taylor Duncan
Journey Entzminger Silas French
Shivakumar Hunagund Jonathan Lu
Benjamin Napier Ibrahim Neberai
Catherine Nguyen Ketan Nirpagare
Paige Punzalan Jerica Santorum
Vardan Tuladhar Elisabeth Zernik

I wish you all a most excellent Thanksgiving holiday!


September, 2018 CIO Update »

September has been a busy month for VCU and the Technology Services team, and many events have highlighted the vital role played by the technology and services we provide every day. One can now walk through the beautifully restored and reopened Monroe Park (complete with networking technology enabled by our team).  Key events were live-streamed and re . . .

August, 2018 CIO Update »

Welcome to the new academic year!  Through careful planning and lots of hard work over the summer, Technology Services has been instrumental in supporting our students, faculty and staff as another fall semester commences.  Whether it was the opening of the new Gladdings Residential Commons, the launch of the new free GRTC service agreement, complianc . . .

July, 2018 CIO Update »

I hope everyone is having a great summer and has taken the opportunity to enjoy some time off with friends and family while in the midst of our shared work in preparing for the new academic year.  For this month’s entry, I’d like to highlight the results of the employee engagement survey we did this spring as well as feature some development opport . . .

June, 2018 CIO Update »

It's almost time to say Happy New Year as we close out Fiscal year 2018 and prepare for Fiscal Year 2019.  I extend my thanks to all those in Technology Services working extra hours right now to make sure VCU's fiscal-year-end processing goes well.  for this month's update, I'd like to highlight exciting new infrastructure capability as well share a g . . .

May, 2018 CIO Update »

Welcome to Summer (and they say we'll have some fun when it stops raining)! For this month's entry, please see a preliminary view of the results of the Division of Administration's annual Community Satisfaction Survey.  We also have the next installment of organizational overviews featuring our Application Services group. 2018 Community Satisfaction . . .

April, 2018 CIO Update »

I think it might actually be Spring now!  For this month's entry, please see some news about continuous improvements to Blackboard, an overview of phishing and how we combat it at VCU, as well as a look at how our Information Security Office is organized. Blackboard Upgrade Preparations are well underway for upgrading the VCU Blackboard System, w . . .

March, 2018 CIO Update »

For this month's update, I would like to remind everyone of a key service we can use to help us better understand and manage the ever-changing technology landscape.  I also want to highlight an initiative on which we're collaborating with the Office of the Vice President for Research and Innovation.  Finally, I will continue to provide more detail on . . .

February, 2018 CIO Update »

Happy Almost Spring! For this month's entry, I would like to share updates on two services that are critical to how we access online resources at VCU.  I would also like to continue providing more insight into the operational areas of VCU Technology Services with an overview of the University Computer Center. eID Self-service Password Reset Update . . .

January, 2018 CIO Update »

Happy New Year!  For this month's update, I'd like to share some information from our Information Security Office regarding some new vulnerabilities that have created some challenges.  I would also like to introduce a new feature, in which over the coming months, I will have each area of Technology Services provide an overview of its function and stru . . .

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We are responsible for implementing and supporting the technology used around campus, such as the network, phones, enhanced classrooms, and Internet-based systems including myVCU, Blackboard, email, and more.

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