Welcome to Summer (and they say we'll have some fun when it stops raining)! For this month's entry, please see a preliminary view of the results of the Division of Administration's annual Community Satisfaction Survey. We also have the next installment of organizational overviews featuring our Application Services group.
2018 Community Satisfaction . . .
I think it might actually be Spring now! For this month's entry, please see some news about continuous improvements to Blackboard, an overview of phishing and how we combat it at VCU, as well as a look at how our Information Security Office is organized.
Preparations are well underway for upgrading the VCU Blackboard System, w . . .
For this month's update, I would like to remind everyone of a key service we can use to help us better understand and manage the ever-changing technology landscape. I also want to highlight an initiative on which we're collaborating with the Office of the Vice President for Research and Innovation. Finally, I will continue to provide more detail on . . .
Happy Almost Spring! For this month's entry, I would like to share updates on two services that are critical to how we access online resources at VCU. I would also like to continue providing more insight into the operational areas of VCU Technology Services with an overview of the University Computer Center.
eID Self-service Password Reset Update
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Happy New Year! For this month's update, I'd like to share some information from our Information Security Office regarding some new vulnerabilities that have created some challenges. I would also like to introduce a new feature, in which over the coming months, I will have each area of Technology Services provide an overview of its function and stru . . .
As we begin to wind down 2017 and prepare for 2018, I would like to take the opportunity to thank everyone on the Technology Services team for their hard work, dedication, and professionalism. We have accomplished much this year and continue to be a critical part of supporting key initiatives at VCU. I also thank my colleagues in other VCU IT organiza . . .
As the holidays approach, along with the possibility of some actual cold weather, I want to share additional information about VCU Technology Services projects and initiatives that we will be working on in December and well into 2018.
Make It Amazing Customer Service (in our case Make IT Amazing):
As previously announced, VCU's Division of Adminis . . .
Unfortunately the Cubs are not in the World Series right now, so this Fall is not quite as good as last year for me. However, the cooler weather and autumn colors are a welcome change. As we more fully transition into Fall and start heading toward the holidays, I thought I would highlight some changes to two of our major services:
TerminalFour's . . .
With the school year in full swing and Fall officially arriving, I thought I would highlight several new initiatives that help to ensure that all of the services we offer can be easily accessed and utilized and that our user community can access and handle VCU data easily but also safely.
The Learning Systems Academy
The Learning Systems Academy w . . .
Welcome to the new academic year! After all of our summer preparation, classes have begun and VCU is once again bustling with new and returning students "making it real." This month I'd like to highlight a couple of improvements we've made as well as provide a reminder:
TS Training Rooms Refresh
This summer, the Labs and Classrooms Computing . . .
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What is VCU Technology Services?
We are responsible for implementing and supporting the technology used around campus, such as the network, phones, enhanced classrooms, and Internet-based systems including myVCU, Blackboard, email, and more.