It’s Spring in Richmond and between my sneezes, I wish I were still watching VCU basketball. Unfortunately, we have to wait until next year. With my NCAA brackets also not looking so good, I will shift my sports focus to the Cubs, where hope springs eternal and then there’s also always next year. On the non-sports front, Spring brings a renewed focus on multiple IT projects and initiatives, and following please find some updates for this month.
Our major projects continue to move forward. Work has begun on the project to upgrade the University Computer Center, with an expected completion in November. On the Banner Revitalization front, the initial discovery process is complete and with the help of the Steering Committee, a portfolio of projects will be prioritized and planned. Our migration to the CBORD system for building access is now underway again, with multiple building conversions being planned and a tighter service model being implemented. T2 Systems has been selected as the new Parking system, and work is underway on the implementation. The project to implement an on-line course catalog and course inventory management system using CourseLeaf has also been kicked off. Our support of the RADAR project in Development and Alumni Relations continues with an August go-live planned.
Service Desk Status and Next Steps
Since debuting last fall, LANDESK Service Desk has logged 7,202 reports of incidents and 16,575 requests for new services. There are currently 122 individual groups at VCU utilizing Service Desk for their customers to report service disruptions or the request of new services. The first phase of the Service Desk implementation is winding down and planning is beginning for the next modules to be implemented. To assist with planning, a steering committee will be reconvened in the coming weeks to evaluate the best Service Desk module candidates for implementation based on service and ITIL implementation needs. If you have questions about this planning process, please contact Thom Mattauch, Manager, IT Support Center, who is tasked with bring the steering committee together.
I was able to spend a fair amount of time earlier this month at the ACCS (Association of Collegiate Computing Services of Virginia) conference in Charlottesville. VCU, as many other Virginia institutions, sends a fair number of IT staff to this conference to provide development and networking opportunities. I was very excited to see how engaged my VCU colleagues were as presenters and participants, and I enjoyed getting to interact with so many of our team in a more informal setting. I was also able to spend more than half of a day with my CIO colleagues from across the Commonwealth, culminating in the CIO panel event. There was some very stimulating discussion on the challenges we all face in providing technology services and solutions that support the missions or our respective institutions. We continue to pursue opportunities for inter-institutional collaboration and support each other in our work, and the ACCS organization and conference is a critical part of that effort. This is an investment I continue to support as I believe there is great benefit to VCU and to those who participate. Thanks to those who help to make this organization and conference the success it is.
Our annual Tech Fair will be held on April 7 for the Monroe Park campus and April 8 for the Health Sciences campus. I thank all of those in Technology Services as well as our partners in other areas of the University and our vendors for their active participation in this event. I encourage everyone in Technology Services to attend and to take some time to hear directly from our customers. More information can be found at http://techfair.vcu.edu/.
Best wishes for a great Spring!