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September, 2018 CIO Update

September has been a busy month for VCU and the Technology Services team, and many events have highlighted the vital role played by the technology and services we provide every day. One can now walk through the beautifully restored and

New Gmail Updating for All Users

University Gmail users were given the option to switch to the new Gmail in May.  Those who have not yet switched will be automatically moved by Google on or after September 18, 2018, with the option to opt out of

Training Opportunity – Advanced Features of Zoom for Virtual Collaboration

As a follow-up to the “Basics” training this past April, which included over 100 attendees, a representative from Zoom will host an advanced session exclusively for VCU faculty and staff on Friday, Sept. 21, 12:30-1:30 pm. A range of advanced

August, 2018 CIO Update

Welcome to the new academic year!  Through careful planning and lots of hard work over the summer, Technology Services has been instrumental in supporting our students, faculty and staff as another fall semester commences.  Whether it was the opening of

Blackboard Faculty Tools Outage – RESOLVED

Blackboard Faculty Tools is now available.  We apologize for any inconvenience. Blackboard Faculty Tools is currently unavailable.  Learning Systems and WebServices are currently working on a resolution.

Blackboard Faculty Updates – Fall 2018

Welcome back, Blackboard Faculty! Here are just a couple of announcements and reminders from Learning Systems for Fall 2018. We wish you much success and we’re always here to help: elearning@vcu.edu Blackboard upgrade completed in Spring 2018 Blackboard was upgraded

Google Contacts Getting New Look

Google Contacts is getting a fresh look and feel. New features include a rebuilt “find duplicates” feature, an automatic updating of contacts with shared Google profile information, and the VCU directory is easier to navigate through a more intuitive and

July, 2018 CIO Update

I hope everyone is having a great summer and has taken the opportunity to enjoy some time off with friends and family while in the midst of our shared work in preparing for the new academic year.  For this month’s

June, 2018 CIO Update

It’s almost time to say Happy New Year as we close out Fiscal year 2018 and prepare for Fiscal Year 2019.  I extend my thanks to all those in Technology Services working extra hours right now to make sure VCU’s

May, 2018 CIO Update

Welcome to Summer (and they say we’ll have some fun when it stops raining)! For this month’s entry, please see a preliminary view of the results of the Division of Administration’s annual Community Satisfaction Survey.  We also have the next

Gmail New Interface Available May 22nd

Gmail on the web is getting a brand new user interface. VCU customers will find the option to switch to the new Gmail user interface in their settings starting May 22. Simply select Settings – Try the new Virginia Commonwealth

Blackboard System Upgrade is Complete

The Blackboard System upgrade to the Q4 2017 Release is complete. The site was brought back online at 12:30 pm, Wednesday, May 16th, 2018. Tutorials and help articles have been updated and are available in the Technology Services askIT Knowledge Base for

Additional Verification Prompt Coming May 7 to Chrome

Since our organization uses SAML to sign users into G Suite services, starting sometime after May 7th, 2018,

April, 2018 CIO Update

I think it might actually be Spring now!  For this month’s entry, please see some news about continuous improvements to Blackboard, an overview of phishing and how we combat it at VCU, as well as a look at how our

March, 2018 CIO Update

For this month’s update, I would like to remind everyone of a key service we can use to help us better understand and manage the ever-changing technology landscape.  I also want to highlight an initiative on which we’re collaborating with

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What is VCU Technology Services?

We are responsible for implementing and supporting the technology used around campus, such as the network, phones, enhanced classrooms, and Internet-based systems including myVCU, Blackboard, email, and more.